Hi folks -

This is the first thread I'm starting. I've only been reading this forum the past day & wish I had a long time ago. Ironically today I was trying to log in to Blockchain to migrate my coin the heck out & BOOM, can't!

I've had the same wallet with Blockchain for a number of years & no problems. I know my ID, I have my password, I have my 12 word sequence written on paper. I would log in once every couple of months to see if my BTC was still there & it has been, every satoshi.

Yesterday I started the process of migrating my coin out of the wallet with the BCH they now support. I did 2 transactions within the wallet for the max amount to exchange BCH -> ETH. It turns out Blockchain is partnered with ShapeShift to do this. It took FOREVER yesterday, I contacted ShapeShift customer service & they quickly let me know that the ETH end is crawling b/c of the virtual cat thing. Last night I logged into the wallet to see the ETH was transferred into my account & I logged out for the night.

Early today I tried to log back in & rec'd the usual message to check my email for 2FA link. No email. Tried again several x, no email. Saw on social media several others saying that Blockchain is not sending them 2FA links either. Filed a couple of support tix. One said I could reset email & 2FA. So now Blockchain is using a different email address (I have access so no big problem) to communicate. Still no email, not in spam folder & not in inbox.

Worse I gather too late that I might have unwittingly instructed blockchain to TURN OFF 2FA, which is not what I thought 'reset' meant. I could turn it back on... IF I COULD GET INTO THE WALLET.

... or maybe I haven't turned off 2FA after all, because when I use my wallet ID & password I *still* get the message that a 2FA email was sent. And none is.

Blockchain 'support' has not responded to my responses to the first ticket (which told me to reset 2FA) nor to my second ticket. There are a bunch of us sending angry messages on their Facebook page & I've tweeted at their officers & @AskBlockchain & @Blockchain. No response thus far. It's a disaster.

My Q (finally): Is trying to do the recovery with the 12 word phrase to create a new wallet going to help me in any way, or is that just going to put me in the same boat with their 2FA email issue? This seems to have been a persistent issue for Blockchain for months & yes I do plan on leaving them forever. Thanks.

crando

Posts

Merits