Quote from: Redot.com on September 02, 2020, 02:08:56 PM

Quote from: masulum on September 02, 2020, 08:33:51 AM

I can't find any information about withdrawal information, KYC information. Do we need to fill KYC to make a withdraw or we can do it without any KYC. How about account lock and anything that makes user can't withdraw their asset or even access their account. No FAQ that make user easy to access any information related your website for beginner. Also, your social media doesn't have any followers, if I see your domain registration, you are already online since 2019, how you can get USDT 200.000 volume when you social media doesn't have any followers? The last question, any testimonial from any user who already succeed to withdraw their money in public sites reviews or forum?

Thanks for your questions and feedback - FAQ section is something we're currently extensively working on. Let me address the remaining points that you raised below:

- Do we need to fill KYC to make a withdraw or we can do it without any KYC - KYC is necessary before being able to use the exchange. We're a fully licensed entity adhering to European AMLD5 legislation so there is no way for us to establish a business relationship with anonymous users.

- How about account lock and anything that makes user can't withdraw their asset or even access their account - We currently don't offer such functionality but we do offer 2FA.

- I see your domain registration, you are already online since 2019, how you can get USDT 200.000 volume when you social media doesn't have any followers? - We have been up and running since 2019 with a closed group of active traders. During this period we intentionally didn't focus on marketing our exchange.

- The last question, any testimonial from any user who already succeed to withdraw their money in public sites reviews or forum? - There are many users that already successfully used the platform, but I'm not sure if any of them wrote public reviews. Mind you we're a licensed exchange based in Europe that is following a stringent regulatory procedures and best practices with security being our utmost priority.

- I can't find any information about withdrawal information, KYC information - What sort of information are you looking for? We're always glad to answer you here, over email, Telegram or our other official social media channels. In terms of withdrawal fees, you can find them here https://redot.com/fee-schedule. To submit KYC information you need to 1. Log in 2. Go to settings 3. Go to verification.

I hope this answers your questions, and if not, please don't hesitate to ask further questions.

I already tested it, it was super seamless. They approved KYC within 3 min, then I could deposit usdt. I played with trades for a while, thenn tested withdrawals, everything was super fast, withdrawal went through without any issues. So far so good - but I would recommend adding more tokens since I like to trade wide range of alts.

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