Quote from: StarterX on January 15, 2019, 02:57:38 PM

Today i opened 2 tickets about my 2 bonus issues

1st issue.

Today i received an email from FortuneJack, NO-DEPOSIT BONUS of 0.00253464 BTC, But when i tried to Claim it, the page redirect to me at Balance page. I'm not able to claim it.

Screenshot: http://myprintscreen.com/s/1547539615.509867.png

2nd Bonus issue

1st Bonus activated and i received BONUS AMOUNT: 4295.99949788 XDG, But it was failed after i received Bonus amount, but i did not place any bet.

Screenshot of amount: http://myprintscreen.com/s/1547541869.08564166.png

( 1st Bonus Valid Until date: 2019-01-25 ) then why my bonus failed today? even i did not placed any single bet.

2nd Bonus was failed during the activation time and did not received any amount from 2nd bonus.

( 2nd Bonus Valid Until date 2019-01-29 ) Also failed today, even i did not received Bonus amount.

Here is the support screenshot:

http://myprintscreen.com/s/1547540079.03874311.png

http://myprintscreen.com/s/1547540112.34887939.png

In support screenshot, you can clearly see this that 2 and 3 bonus.

In second Line The "Just Because" Bonus Bonus was failed on my side but on support side 2nd bonus was not activate. ( Check Bonus Valid Date on support screenshot )

In third line The "Just Because" Bonus Bonus activated on my side and as well as on support side, But it was failed after i received Bonus amount and but i did not place any bet. ( Check Bonus Valid Date on support screenshot )

Screenshot Attached: http://myprintscreen.com/s/1547535578.7673686.png

They closed all my tickets without a single response.

http://myprintscreen.com/s/1547541548.92696708.png

Today they removed both The "Just Because" Bonus ( 1 BTC) from my Bonus list without any response on my ticket. i don't know why the are doing this, but this is seems suspicious.

Weekly Deposit Bonus still activate in my bonus list, but the Both NO-Deposit bonus The "Just Because" Bonus ( worth of 1 BTC) was removed from mu bonus list.

Today screenshot: https://imgur.com/usaNoLF

Yesterday screenshot: https://imgur.com/a/1Rzs8nP

what would i do if the both bonus was end?.

( 1st Bonus Valid Until date: 2019-01-25 ) ( 9 days left )

( 2nd Bonus Valid Until date 2019-01-29 ) ( 13 days left )

StarterX

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