Quote from: alexius89-2 on December 26, 2017, 10:45:20 PM

Hello guys, i just read the OP.

It is unfortunate that the user had issues with an ITNS withdraw but this seems to be an exchange aspect. We from the team have no influence on what people withdraw or deposit on an exchange. We had no issues so far with the mentioned exchange and users have reported successful transactions (withdraw and deposits) of much larger amounts.

I would appreciate it that Vod is removing the negative trust as the aspect has no connection to me or my team. It is an exchange based matter, we have no responsibility over any exchange

Thanks a lot
Alex

Thanks for popping in and letting me know you haven't heard of any other problems with it. Definitely, everyone else, THIS PROBLEM IS WITH THE EXCHANGE. Nothing to do with ITNS specifically. I've gotten a bunch of folks interested in ITNS, and we all got started with it when it was 0.00017/USD.

Glad to see it coming along nicely.

First I made a purchase of 62,500 ITNS on 2017-12-09 00:36:28.

At 2017-12-09 05:28:46, I attempted to withdraw the lot to my wallet, and it said the withdrawal fee was 0.01 ITNS. This is incredibly low IMHO - that little of a withdrawal fee to transfer that many coins.

I clicked confirm on the confirmation email, and it went to withdrawal error status, and I thought something was wrong. My wallet and portfolio on their exchange site was empty, and nothing was on the chain showing the pending transaction.

I opened a ticket with support on 2017-12-12 23:32:17.

They replied on 2017-12-13 15:30:44 saying please try again, and try to withdraw less amount of coins.

So I tried again at 2017-12-13 16:43:05 to withdraw 10,000 (9,999 effective). Confirmed via email notice. Same thing - withdrawal error. So I notified them again at 2017-12-15 03:00:44, hoping giving it a couple more days would let it finish successfully.

They said please try again, with less coins, so I did - 500 coins this time, 2017-12-15 14:10:38. Same result. Withdrawal went to "Canceled by admin" this time.

I tried again to withdraw the entire amount to my own wallet, and it is still stuck in withdrawal error status. Bottom line, I am out 62,500 ITNS. I asked them again today where my ITNS is located. Have not received a reply, but I only expect they will continue to say "Please try again," without ever figuring out what the problem is.

So, "buyer beware" is where I am going to leave it at. If my issue is the only one with them, I'll chalk it up as a loss and leave it as stocks.exchange having piss-poor customer service that may end up eating your coins if you trade on there. I'll update if they ever get back to me.

Thank you for all your comments and thoughts though. Glad to hear others are not having this problem.

SypsG

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