Quote from: DigiByte on August 05, 2019, 11:31:28 PM

Quote from: rrrrossb on August 03, 2019, 12:30:28 AM

Quote from: DigiByte on July 29, 2019, 05:36:13 PM

Quote from: rrrrossb on July 29, 2019, 01:49:50 PM

I use Digibyte's Android wallet but one of my largest deposits from around 6 weeks ago has gone missing.

I tried to recover my wallet, and it's now synced up to today's date, but that deposit which represented about 1/4 of all of my crypto assets is not reappearing.

I looked at Google Play store comments, and despite a 4.5 star rating, people are writing many comments about DBG gone missing in their wallets. I now feel like a real sucker. What's going on?

First off, thank you for supporting DigiByte. As you know, the DGB blockchain was hard forked on July 21st to replace the myr-groestl algo with the new Odocrypt mining algo as 1 of DGB's 5 mining algorithms.

This hard fork was a mandatory update for all DGB full nodes and supported wallets. The devs quickly released an update for the iOS and Android DGB mobile wallets to fix a sync issue post-fork. If you have not updated yet, make sure you have updated your mobile wallet to the latest version if you are having any issues.

Second, if you are still having issues, make sure you have written down and recorded your 12 world wallet seed phrase. Then go into settings -> and click "sync blockchain". This will resync your wallet and should fix any issues you are having. There is a chance you may have to do this 2-3 times if you get a bad peer (aka a peer not yet upgraded to 7.17.2.). This will be less of a problem as the old chain dies out.

Let us know how else we can help. We are very excited about the future of DigiByte!

I updated the app have been re-syncing everyday and for the past 5 days and I'm still not seeing my right balance. I have my 12 word phrase from my original install, but when I entered it in one time it gave me a new wallet address. I see from Digi explorer that my assets are still in my old address, but I cannot get that address back despite multiple recovery attempts and syncing throughout this week. Even weirder is that my original smaller deposit from March shows up in my updated wallet (with new address) but I sent that amount to a wallet on the Poloniex exchange about a week ago when I could. My large deposit from June still has not shown up yet. If anyone can help me, please email rossabrooks@yahoo.com

1st) Make 100% sure you have updated to the latest iOS or Android wallet.

2nd) Make sure you leave the app open so it can fully sync. Could take 10 - 50 minutes depending on the random node you connect to first and your internet connection.

3rd) If all else fells you can use digisweep but everyone we have helped has gotten the issue successfully fixed after the latest update.

DigiSweep: https://digisweep.digibyteservers.io/

Or to run the code yourself: https://github.com/DigiByte-Core/DigiSweep

Thanks so much. The first 2 options did not work for me, but it did for option 3. I now have all of my DGB back. Whew! Thanks again.

rrrrossb

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