Quote from: gmoneyjive on November 30, 2013, 06:20:04 PM

Quote from: btc-e.com on November 30, 2013, 07:23:57 AM

https://btc-e.com/exchange/ppc_usd

It's good that you're adding PPC/USD support (I asked for it a month ago), and it's good that you are active on this forum, but what is going on with your support? Have you read the previous posts? Here's my issue: I attempted to transfer $35000 USD from btc-e to metatrader 4, and it never showed up. I've submitted many tickets, but no one has responded in 10 days. I know you are reading them because you have cleaned up several tickets with the same topic and merged them into one (#ZKU-282-17522). Please help!!

UPDATE: BTC-e fixed the problem, the money is back in my account. The actions I took were:

1. Posting on the newbie forum (since that was my only choice at the time)
2. Posting/quoting "btc-e.com" above
3. PMing btc-e.com on this forum
4. Emailing root.servers.btc@gmail.com and financial@btc-e.com instead of just support@btc-e.com (which just generates an automated response for you to submit a ticket)
5. Tweeting @btcecom with the problem
6. Commenting on the btc-e.com news tab, both under the MetaTrader 4 and most recent news articles
7. Submitted a ticket in Russian instead of English

I have no idea what got through to them, or whether it was the cumulative effort, but it worked. I suggest all those with continuing problems do the same.

gmoneyjive

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