Quote from: First77 on June 26, 2018, 04:15:34 AM

My 2 emails to amazon.com but no reply:

I am a buyer/customer at Amazon.com for past 4 years. Around 3 years back, I purchased sandals from amazon but the sandals (left and right) broke completely in 2 minutes after I started walking. I ignored it since it was Rs 350 sandals. In July 2017, I purchased Rs 850 sandals from amazon but after 6 months there were cracks on the sole. The original price for the sandals in some Rs 2000. So I sent a email to the seller saying "there should not be cracks in Rs 2000 sandals in 6 months but no reply from the seller. I am using the sandals hoping that they will work for 6 to 10 months more. I did not complain/write to amazon about these issues.

I have spoken to middle class people and I have seen the fear in them when they say "if I buy online I may get scammed or bad products and I will lose my money". If I am correct Amazon.in suffered $2 billion loss in year 2017. Now I have written to amazon.in regarding "I purchased and received a chair on April 02, 2018, from amazon seller "Eros General Agencies Pvt. Ltd" but the chair broke in 2 months from normal use when the warranty is for 3 months. I should get a new chair or refund without any question or delay. I spoke to the seller on phone 2 times but they are not accepting their mistake that it is "manufacturing defect".

It took some 6 days for the seller/Eros General Agencies to send the chair to my home. I have been ignoring my bad experiences with amazon.in sellers and I am giving 5 stars rating to amazon.com for past 2 years when I am on the internet. So I expect amazon.in to help me with this broken chair issue. This chair cost me close to Rs 1400.

I am also a internet poster. If I do not get a new chair or refund, I will have to post my bad experiences with products purchased from amazon.com. I cannot mislead people when some amazon seller says "the chair broke in 2 months. It is your fault, you have to spend money to repair the chair"

Not always the price matches the quality, so you should always be sure that the goods are of the best quality.

Miha Kot

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