Quote from: Cloudbet on July 03, 2020, 01:42:02 PM

Quote from: Coach0909 on July 03, 2020, 12:00:48 AM

These are generic replies without any proof as I said multiple times. Cloudbet refused to talk with more details and offer any proof even when I contacted them privately, so that is why I'm writing here.

Millions of people placed bets on Wilder vs Fury. It was a 50-50 match up by most of the bookies and limits were sky high.

Ban the other account/s they are suspecting on same style betting since my account is KYC verified and I'm obviously not faking anything. They stole money from me and are now lying to everyone.

600-700 euros (0.08 BTC) is a lot money to me and I will not stop posting until I get my money back.

So many questions from @Cloudbet are left unanswered and they are unwilling to admit their mistake.

TLDR: for everyone new tuning in: They let me deposit money and bet on Tyson Fury vs Deontay Wilder and after I won they froze my account with allegations of multi account usage. Huh

Hi, Coach0909

I am sorry that you are not satisfied with our actions, we have not refused to speak with you on any occasion. Our position on this was clear and has not changed since our post dated 29th February 2020. https://bitcointalk.org/index.php?topic=5228999.msg53933923#msg53933923

You have exhausted our complaints procedure. I understand and respect that you do not wish to accept our decision, which was taken following a detailed investigation into your account and linked accounts. Details of such we can not divulge on a public forum, to do so would expose certain fraud detection tools allowing users to potentially circumvent the system.

At Cloudbet we want to deliver an exceptional experience to our players, from lightning-fast bets, best odds and a wide variety of markets to a healthy list of Casino games. We do not wish to aggravate or cause unnecessary stress which takes the fun away from playing. That said, our terms of service are in place to protect the site and if found to be in breach of the terms we must act in accordance with the terms. You were found to have breached these terms, as such, we have acted and provided you with an explanation behind the reason to close the duplicate accounts and freeze unlawfully accumulated funds.

At this point, as much as we do not wish to go down this path, we will need to refer you to Curacao gaming as there are no further details we can discuss relating to your case. We will, of course, liaise closely and provide supporting evidence to them to back up our decision.

Warm regards,
Steve
Head of Customer Service

Dear Cloudbet,

First of all, my request was never that you give me any details on a public forum, but you can discuss an investigation with me privately through mail since I'm a part of it and you basically frozen my money. You refused to do this multiple times.

Secondly, you let me deposit a money and place a bet and locked me out instantly when I won a mainstream bet which is shady as fuck from you.

Thirdly, close every fucking account you think is involved if they are not verified and you detect suspect behavior from them, but don't close mine when I clearly verified I'm a real person playing from a real unique household. I verified to you 8 months ago and if you noticed that someone has been active "all the time from the same IP as me", then you should've banned that account instantly and not punish me later on when I have nothing to do with it.

I asked you multiple times if those accounts which you accused me of are verified, yet you never responded.

If they are, how did they pass your KYC procedure, where you verify the identity and uniqueness of each player? How, if you "investigated" that there were more accounts with same IP, you didn't instantly ban those accounts and punish them and not me?

You wrote to me that accounts you accused me of where all them time using same IP which is completely impossible and has to be a mistake, but even if it were true, it was your role to punish this behavior as soon as it got noticed and if not then, during KYC procedure, which by the way lasts between 1-2 weeks.
If they are not verified, then there is no more talking, ban them and freeze their funds right away and warn me that you suspected suspicious activity, until you get some additional information from them to prove you otherwise.

I as a verified player need to be protected.

Locking me out without any notice and in such a dirty way where you let me place a bet and win is completely unprofessional, because had I lost, you would've done same thing on the next deposit when I would've won.

And finally, I already contacted Curacao Gaming, but have yet to get a response after waiting for almost 4 months.

Seriously, anyone who has read my detailed post about this situation can see it clear as day that you violated so many terms in this entire process, that it's incredible that you keep any reputation what so ever. I'm not going to mention all of them, but rudeness, lying and refusing to communicate until I made a post on bitcointalk were just some of them.

Incredibly unprofessional to say the least. Incredibly unprofessional to say the least.

If you have any integrity left, you are going to answer my questions here which I asked more than 10 times already. You keep avoiding them because you know you made a mistake.

Coach0909

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