Quote from: Pimpmycoin on February 09, 2018, 06:24:07 PM

Quote from: ju34400 on February 09, 2018, 05:56:00 PM

withdraw are again unavailable
seriously why did a maj of several days for fix only half of your famous issues?

same here, deposit and withdrawal service unavailable

Well guys, I'm glad I'm not alone...

Received confirmation of Level 4 status, and first thing I see is that the Deposit/Withdraw services are unavailable.

Plus, website is kinda slow. I did not trade on Kraken so far, but I wonder why they went down to do all the upgrades if they are still overloaded?

1. They should shut down new applications entirely until their Support is up to date and reply within 48 hours max. This is internet business. 48 hours is reasonable but still long for online businesses.

2. Same goes for Deposit/Withdrawals. When it comes to money, people have emotions and flood the support team with unnecessary tickets.

3. Fix the scale issues. That means a bug free & lightning fast web and trading platform. Routinely do weekly upgrades with short down times.

I do understand exchanges want to grab as many customers as possible, but history tells these customers will leave ship at some point when better structured exchanges will pop up, and will not come back.

This is not like traditional banking when you seem "stuck" with your porfolio/loans at a specific bank and prefer to stay over crossing the street as it's complicated to do.

Hope the (3) points I pointed out will be considered by Kraken, in their best interests for the medium / long term.

jondigo

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