Hello,

I had recently activated the F2A (11/2017) with Google Authenticator on c-cex.com... It worked a few days and then nothing (it kept telling me that the code was wrong even when synced)...
So i decided to remove the F2A (12/2017), read that i had to wait 7 days before the reactivation. Waited 8 day to be sure and it keep asking me for F2A... Huh

I have made several infructuous atempts since.

Sent a ticket today... Got 2 responces (bot obviously):
1 - Hello! As we understood you correctly - you want to remove your account permanently from C-CEX. Is that right? If yes - please, confirm your action with reply in this ticket "I confirm" and we will delete it. Have a good day! Let us know if there is anything else we can help you with. Thanks!

2 - Hello! To remove 2FA from your account please, use this link: https://c-cex.com/?id=remove2fa Have a good day! Let us know if there is anything else we can help you with. Thanks!

In every cases :
Please, don't reply by e-mail. Use our support section: https://c-cex.com/?id=support

How can i reply Huh

the link gets me to the "create a new ticket" page Roll Eyes

Replied by mail :
1 - Hello, No, I DO NOT CONFIRM, i want to talk to a real person, not to a bot.

2 - Hello, The removal link does NOT work. That is why I have made a ticket.

Is there someone here to solve this problem ? I'm not the only one in that case : https://bitcointalk.org/index.php?topic=2315404

seghulof

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