Quote from: bobsag3 on May 13, 2014, 12:02:37 AM

Quote from: TechByPC on May 12, 2014, 08:20:56 PM

Quote from: howardb on May 12, 2014, 07:36:00 PM

-1 last time he flew to BA UK office, the update largely consisted of being told he couldn't say anything because of NDA he had to sign! but plenty of hints of pots of gold at the end of the rainbow. So don't get your hopes up to much!

Yes, that let-down is what caused me to cancel my purchase with Minersource and involvement in the DZ group buy. It was a whole lot of bluster about getting something done, then "be patient," "he's tried from traveling," and then eventually no information came from it. As it turns out I may have not been patient enough since there were changes at BA quite a while after, but I see signs of repetition this time. As someone who has traveled internationally before, I know it can be taxing, but not so much that status updates can't be posted.

I hope you all get your updates this time and bobsag3 is able to provide something positive, or at least informative, here on the forum or (preferably also) in email to patiently waiting customers who need to be reminded every now and then that someone hasn't just run off with their money. That's the best way to keep customers loyal.

My travel to the UK is the single reason you guys now have weekly updates, and actual real information. I speant 2 days arguing and discussing how to change things form here on out, and most of the changes they made between early feb right after the delay was announced, and now, are due to the changes I recommended/forced them to make. Your disparaging comments only show how little you know about the situation. Plenty of information came from it, it just was not spoon fed to the masses.

But I guess info is all yall want, I specifically said I would not be leaving until I have a working unit in my hand, and since my travel is just a whole bunch of bluster I guess the 6k+ I spent out of my own pocket to gather information at my own expense, I might as well go home.

As I said, I was not patient enough. I can only take your word on what happened in the UK because no one has said up until this point that you were our hero. I wish you had been able to sell yourself better on your return and not been forced to keep your mouth shut. A customer directed email or two on your successes from the first trip would have gone miles. I've purchased from Minersource before and after this BA thing. I'm sure this isn't directed specifically against me as I've said several times that I'm a very small potatoes and only ordered a single X1 from you. I'm wishing that you had been more successful, not less. I hope it is different this time, and so far you do seem to be posting quite a bit more than last time. Anyway, I no longer have any skin in this game, so I'm going to stop replying at this point.

Your customers will make or break you. Not everyone is as optimistic and loyal as a lapdog, and those lapdog customers tend to not be very long-lived anyway. BA has made it clear they have thin skin. They want to play favorites with the future discounts. They veil information in jargon. They pretend to be too busy to spend 2 minutes to post an update. That's very childish. I understand it's in line with the average in this infant industry, but there are companies who are raising and will continue to raise that bar.

My last piece of advice: Don't play BA's game - treat all your customers with respect and as much information as you can provide them and you'll enjoy more success than BA ever will. You don't need to like your customers to make money off them, but you do need them.

TechByPC

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