Quote from: ATCkit on May 06, 2014, 12:51:30 AM

Quote from: amigdala on May 05, 2014, 08:14:24 PM

Quote from: ATCkit on May 05, 2014, 07:59:10 PM

Quote from: MeGaDoOm on May 05, 2014, 07:12:27 PM

Quote from: ATCkit on May 05, 2014, 07:10:26 PM

Quote from: ATCkit on May 05, 2014, 06:02:38 PM

Ya something like contact info is more important.

How do i contact anyone at BlackCoin or BlackCoin Pool for support?

For ex: on the pool "a payout that's been stuck in"pending" status for several days now?"

Is there an email address or phone number?

When i try sending an email (ie: info@blackcoinpool.com or support @blackcoinpool.com), i simply get undeliverable messages.

there is nothing upfront or evident..... except for mentioning IRC

why would i want to go an IRC to ask for help with my account? IRC is not confidential for my personal business......and not user friendly for a first time user like me. LOL- I can't even get in on the chat on that weird thing.

Quote from: calme on Today at 06:11:53 PM
I hope people will be more friendly soon. And I do like the organized efforts at increasing BC's value and am glad such things are being done. Exciting stuff. But my main concern--which is undoubtedly a typical concern--is the potential for groups to collectively bully downward pressure for the sake of accumulation while keeping other investors in the dark.

very true...but when you can't even reach out to anyone on the Pool to ask a simple question to resolve an issue, it's a problem. I love the concept and everything i ma reading...but i can't get any support. It's just one way communication. Back to basics please _eg: customer (miner) support.

If this can't happen, then i have no choice but to point my miners somewhere else.

Ok...so no one else knows how to contact someone at BlackCoin Pool either...or there would have been a quick reply on such a simple thing.

I have pointed my miners elsewhere now.

As it has been stuck for so long, I am just gonna have to assume that my second payout out of 7 is lost and no one at BlackPool can look into it for me as i can't contact them about it.

will keeping checking the site to see if there is some contact info tho.

irc twitter

Sorry but that does not help me.

No use in mining at BlackPool until they enable something that allows you to contact them directly. That is a very common feature on websites in general.

I have to assume that i have lost my second payout out of 7 over the past week and just move onto another place to mine.

Thx for trying to help tho

If you do not chase your own coins, no one else is going to do it for you.

Sure, you're right to ask for an easier solution to contact the individuals in charge of the pool; communication channels must be available. But it makes absolutely no sense for you to rule out the option to get in touch (the only one available at this point, it seems) and choose to give up on your coins instead. If that is the case, then you really should not be complaining for not getting your payout now; it is a deliberate choice on your behalf, after all.

LOL that knocks me off my chair. Listen i am not ruling out any existing option. They are not viable tools for me ( and anyone of my generation) at all.

1. What little i know about Twitter is that it's just a one way communication thing for people to post company updates and individuals ( eg: Musicians etc.) who like posting their activities. Despite signing up for a notification, Twitter does not even send an email to let you know that someone you are following has posted something. Unlike FB, I have never seen any readily apparent way of having a two way "private conversation" with an individual representing the entity that i am following.

2. IRC... never even heard of it before I used BlackCoin Pool for the first time. there's not even a chat window to input your question or query..... and it's an open forum. so, even if i could post there, the forum has no confidentiality at all. LOL it's totally ridiculous way to support anyone that is wanting to use your service.

BC is a serious threat to become number 1 coin.. it appears to me anyway. All the problems we talk outsiders talk about seeing (BC infighting, unwillingness to provide a service window in a normal business way etc.) will lead it to self destruct.

Start with the basics..walk before you run. No point trying to get to the moon if the engineers don't work with the guys building the parts for the rocket.

Here's a quote from the pool under how it works:

"This pool has been designed to support the long term growth, profitability, and value of Blackcoin. Something to note: It is not possible to mine Blackcoin directly. Instead, this pool aggregates the hashing power of the community to mine other profitable alt coins, and then uses those proceeds to buy Blackcoin...."

So it's not about me chasing my own coins. I imagine a ton of people are saying this:

I can't help you "support the long term growth, profitability, and value of Blackcoin" by even mining.

In conclusion, before i head off to play with others who want to make something a "win-win" scenario, i am pointing out a basic problem so you can fix it.....while many others say nothing...and simply say: "FFS, i will just run to your competitors."

Yes I know the DDOS attacks have kept the pool's backroom boys on their toes. But you just don't throw up a public website without having a way to support people. Just imagine trying to find some public servant (fire, police, passport office etc.) to help you...,but there is no way of getting in touch with that Public Service. You guys would scream your heads off at the authorities governing your locale or country etc.!!

I agree that there should be a contact link on the pool website but you can still contact them pretty easily.

For Twitter you can send private messages but they have to follow you first.

For IRC you can chat in private by clicking on his nickname, then click on query. I know that @StGNU is one of the pool operator and he is online right now.
Just click here: http://webchat.freenode.net/?channels=%23blackcoinpool&uio=d4#

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