Quote from: peterzz on July 17, 2017, 04:39:15 AM

Quote from: peterzz on July 12, 2017, 01:44:50 AM

Quote from: FlensGold on July 06, 2017, 11:33:07 AM

Quote from: peterzz on July 06, 2017, 07:43:41 AM

Quote from: FlensGold on July 05, 2017, 08:10:28 AM

Quote from: peterzz on July 05, 2017, 01:46:34 AM

I just sent 5 BTC to my heat wallet account at 2017-07-01. But I didn't get my BTC yet. I sent twice that day, It works. But it didn't work last time. I send a request to support email/desk support. It got over four days, no any response.
Anyone can help me?

Did you send from an exchange?

Yes. I sent from Bittrex.com.
What different for exchange or other address?

I sent an email to support@heatledger.com. I didn't get any response from heat support team yet.

So you ignored these instructions for depositing BTC?
"Please do NOT send BTC directly from another 3rd party exchange as deposits to Heat Wallet need to have an unique txid associated."

As far as I know it CAN work if you have luck, but it is also possible that it doesn't. If you do so the devs have to sort that out manually (from what I understood) what takes time...

Yes. It's my bad. But it over 10 days, I didn't get my BTC or any feedback from support@heatldeger.com. Can anyone help me?

Hi there,

I got this issue over two weeks, where to find people to help me to resolve this issue?

I didn't get my BTC over 20 days!!! I sent a lot of support request, email and PM.Why no any response from Heat official. I am panic now, any one can help me?

peterzz

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