Quote from: mason1988 on April 26, 2018, 01:04:01 PM

Hi Bitcointalk Community

I would be glad if you, OshiNick, if you look at my problems.
First sorry for my bad english, but i try the best with google translator

Why was my claim not verifyed, but the whole profit taked away from my account? I'll tell what it's all about...

I opened an account for myself, yesterday on Oshi.io
Then I deposited my account with arround 40 (paid in btc)
At next i played some Slot games, some won some lost. At some point the bonus was wagered and I could cashout my profit.

At this time I had +400 on my Oshi account (without any bonus).
After that, i uploaded my Personal ID and last phone bill. All was accept. All was fine.

I told my mother about the Casino and my luck. She was happy and she wanted to try it self. I help her to make an Account on Oshi with her own personal datas (all real and correct). Then she want to deposit her Acc (50) but she dont become the bonus that she selected. Strange, I thought and i wrote the support for her. They told me i would have duplicate a acount. I denied it. I have to play without the bonus, said the support agent.

Next she played some hours(Slot games too). At some point she had a big win. After that win, she had 550 on her Oshi Account. She was totally happy and wanted to stop playing here and take the profit.

In the same time. I tried to confirm my btc address. For a cashout of my account. I dont became the e-mail from the support to confirm.
After 3hours, i became a mail from support! Only the content was not good...

_______________________
    Dear *name removed*,

Sorry, but you have breached our Terms & Conditions since you have a duplicate account.

Per Administration decision all winnings confiscated.

Please make withdrawal of your deposit amount and account will be closed after that.

Thank you for understanding,
Oshi Casino Support Team
_______________________

I was shocked. on the account of my mother was the same. it was about a profit of 950, in 2 cases.   .

Nothing was duplicate. 2 persons, 2 accounts. Can you tell me why they have removed our profit from the accounts? That is not correct i think. both persons can identify themselves with ID card, passport or driver licencs. We have dozens of bills to verify the address, which we can upload from us. All data that we given are correct. at last i can give you a birth certificate from me when you want, then you can also see that I am the son (of the 2nd account owner)

I'm not to blame, or I got it wrong?
Please help, we are a bit depressed.

OshiNick, I write you now the mail addresses of the two accounts in a private message.

Sorry for the grammar. I think the google translator had to help me a bit too often

Hello, I wanted to give a review after my last posts.
My problem was solved and the profit was paid out to my mom and me. Thanks again to OshiNick and the support team.
As a result, I have to say that I am completely satisfied.
It was a bigger win, which was paid out immediately after all doubts were eliminated.
I think the Oshi Casino is serious and is now one of my favorites casinos, thanks!

mason1988

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