Quote from: Lucius on August 14, 2018, 03:17:22 PM

OP is also posted in Bitcoin Technical Support and he/she is obviously forgot on this thread.

Quote from: hhanh00 on August 12, 2018, 01:45:22 AM

Thanks for the help everyone. At this point, all indications point towards an insider job. We have traced the chain of custody and it is unrelated to any technical issue with Trezor.

So it is clear that there is no problem with Trezor, insider job probably means that some of victim family/friends took advantage of the opportunity and wipe out his hardware wallet. Since it is over 35 BTC stolen this is classic case for police, the thief probably left some traces. What we can learn from this that even coins are on hardware wallet and seed written down on paper does not mean we are safe.

Wow. Thanks for the clarification! I am a firm believer that seed phrases should always, always be locked away and made inaccessible to absolutely everyone but you. There are so many cases of friends, acquaintences, or relatives coming across private keys or seed phrases and wiping out accounts.

iotarocket

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