Quote from: YouKnowBit on February 06, 2014, 08:45:06 PM

hello,

I really need help. I slowly added BTC to BTC-e exchange and for months everything was fine. Now i can't withdraw coins at all. I filed support tickets and they are just deleted and or marked as resolved, without any reply at all. I have withdrew many times before. After two weeks of waiting for a support reply, I started asking for help in the chat form the 'support' and 'admin' when they were online. I was asked for my ticket # by support in the Russian chat. After that my account was BANNED?!? i don't understand. I trusted BTC-e and they won't even respond. They have about 15BTC of mine. Im not rich, thats a lot to me. I use to withdrew my coins at night after i trade, but they blocked me from my funds and they won't even answer. Plus they banned me for asking for help in the chat. this feel terribly wrong

Before you think I'm making this up, let me share my screen shots. http://imgur.com/PxFvJrJ http://imgur.com/E4KANzY I have dozen and dozens more and even a google+ video that shows that i can't withdraw. and them deleting my support tickets and no response.

This is very disturbing for the bitcoin economy. We need to be able to trust exchanges.

I will tip anyone who asks support why they won't let user withdraw: Jahfree

If they were legit, why do they delete my support tickets? Why do they mark the other tickets as resolved, why don't they even respond? Why did they BAN me account for asking for help because i can't withdraw coins. Can they ban me for no reason and keep my BTC?

Im a bitcoin business owner, i help local businesses understand the basics of bitcoin and i help them get setup with bit pay. I love bitcoin, but i am speechless that this is happening to me. I recommended BTC-e to about 75 to 80 people and businesses, now i feel like a fool. If bitcoin is to be a success, we can't have exchanges doing harmful stuff like this to users. They know that there is no one to call, no one who really can help, and they can ban you for asking for help.

Im not trying to bash on BTC-e, i just want my coins, and i don't think this is right. How can i encourage businesses to accept bitcoin, when i have now been locked out of my BTC-e account with no reason, no reply and i feel helpless.

Thank you for any help. I will tip anyone who can help. I will not forget anyone who tries to help. Thank you

I've been hosed by BTC-e as well to the tune of several thousand dollars with a similar support story: https://bitcointalk.org/index.php?topic=400242.0;topicseen
It was my favorite venue for trading and i had zero problems until i did... now i get no help and my funds are effectively confiscated. I would advise anyone and everyone whom is trading at BTC-e to get your funds OUT before you too are scammed.

Mr. Hanky

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