Quote from: dynamike23 on March 12, 2014, 09:20:06 PM

Quote from: fluffypony on March 12, 2014, 09:15:24 PM

Quote from: dynamike23 on March 12, 2014, 09:12:25 PM

NOTE: Apparently this is normal for delivery to North America. Read the timelines on the site.

Order #685 here. Date Added: 29/11/2013.

So I ordered back in November 2013 for the black friday sale. 104 days later I'm still sitting here wondering where my GPU frames are. Thank god I didn't decide to wait to do my builds. Here are some details:

---------------

29/11/2013   Pending

05/12/2013   Fabrication      Aluminium has arrived (yay!), plastic is being moulded at the speed of soft thunder, and we're fabricating away!

19/12/2013   Shipped, pending customs check      Off it goes! Customs will now do a little x-ray and a paperwork check to make sure all is in
order. Once that's done we'll be given tracking numbers, which we'll send on to you within the next couple of days at the most:)

17/01/2014   Shipped to customer

---------------

Track History
Date   Time   Location   Description   Retail Location   Signatory Name
2014/01/23   11:28   ZACPTD,South Africa   International item has left originating country and is en route to Canada
2014/01/20   09:32   ZACPTD,South Africa   International item processed in originating country

---------------

I agree - surface mail has been a dog. We're seeing around 9.7 weeks to the US at present, sometimes more, sometimes less. It's honestly been the WORST shipping method on the face of the planet, to the point where it's removed and no longer even an option. Please let me know if you don't receive it in the coming weeks, and we'll sort you out with a replacement/refund ASAP:)

Edit: forgot to add that we have new EMS pricing that is significantly lower, and EMS transit times are 1 week instead of the ridonkulous 10+ weeks!

Thanks for your quick response. I do appreciate you being available on the forum even in the face of adversity. Will let you know.

Hello Fluffy,

It has been over two weeks since my last communication on this forum. I've been waiting 120 days for order #685. As you've offered in your forum post above, I am kindly requesting a refund for my order. I would like to do this as quickly and painlessly as possible. Please let me know what information you require.

Kind regards,
Dynamike

dynamike23

Posts

Merits