Quote from: holydarkness on Today at 03:31:31 PM

Quote from: Goxx98 on June 11, 2025, 09:18:58 PM

Quote from: holydarkness on June 11, 2025, 05:07:00 PM

Of which... I tried to figure out. Given Stake is one of the few casinos that doesn't give me their contact, I can't reach them directly to hear the story from their side. Thus, all I can do is to help guide your steps toward resolution. As mentioned by severals, you can go to CG or AG and get the mediator to resolve the matters, get Stake to explain why the documents are rejected.

Or... you can help me understand what happened here by answering my previous question, whether it's you or your cousin who try to verify. With that, I can advance and probably understand where the issue lies.

It is simply explained.
Only one ticket was played and after winning stake.com asked for 3 and 4 step verification, however every document that was sent was rejected. In my opinion, the reason is frankly ridiculous because their verification team claims that the document is not original, and I say that it is, and if they don't believe me, then they should contact the company that sends us electricity bills and let them check if my bill looks like that.

And it's a simple question: is it you or your cousin who want to verify the account. Knowing this will help eliminate a possible miscommunication that can be a simple root of your problem. Namely, the name trying to verify does not match the name in the document. PoA require the name listed on the address on those documents to match the name given on previous ID.

Thus... If the utility bill is on your name and it's your cousin who want to verify and it's his account, we've found our problem. It's not the resolution or the prinnt-out or whatever other reason, it's simply because the name being submitted on the document does not the name previously provided on level 2 KYC.

Is this what's happening?

This does not happen, the documents are in the name of the account owner and they are his documents. The main problem is that stake.com is constantly looking for something new.
The requested document is sent to them and they reject it and ask for a new one. A new one is sent and they reject it and ask for a third one, you send a third one, they reject it and ask for a fourth one and everything goes in circles.

They asked for the last 3 electricity bills and payment slips
Those 3 bills and payment slips of those 3 bills were sent that they were paid
- REJECTED
After that they ask for bank statements and payroll
- REJECTED
After that they ask for new bills because supposedly the previous ones are not valid
They send 3 water bills with payment slips
- REJECTED - REJECTED - REJECTED - REJECTED

They do not want to verify anything, their excuses are very stupid and there is simply no way to get the money, as if they deliberately do not want to.

Goxx98

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