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Ken,

could you tell my about the status of my refund cheque?

It's been 5 months now since I requested a refund...

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Isn't ken legally required to give refunds for every single preorder due to the fact that the product no longer exists? FTC says he can have delays up to 30 days past original shipment date or else refunds must be given. And FTC also says refunds must be given within 7 days of order cancellation.

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How Quickly You Must Make a Refund

When you must make a Rule-required refund, the following applies:
If the customer paid by cash, check, or money order, you must refund the correct amount by first class mail within seven working days after the order is cancelled.
If the customer paid by credit, you must credit the customers account or notify the customer that the account will not be charged, within one customers billing cycle, after the order is cancelled.

source: http://www.business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule

Look up the rule for custom orders. This is the rule for pre-manufactured items.

You're full of shit, a liar, and a thief. You never sold a custom item, custom would mean individualized. You presold a product, and you are lying and stealing from your victims. Man up and send the refunds or GTFO you loser.

Each machine was built to order, the individualized order for the type of machine and the number of cards. We did not build a machine before we had a order for it.

You have never shipped any configured machines you are delusional sir. Where is my refund you as hole.

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