First of all with regards to your issue: it wasn't just a technical problem. Gameplay from multiple devices is not supported. You were making bets on the same account on the same round from different devices, which is suspicious behaviour to say the least. A normal player will not even be able to play from two tabs, he'd be logged out. We will make an exception this time and assume this was some sort of a rare error. I am happy to say we have credited you 15 mBTC!

With regards to the second issue, as amBIT has said himself on the public Rocketpot chat, he won the 'pink prize' but it did display as zero. This was because he spun the wheel after the update and the round was indeed below 5 mbtc. In fact, I noticed that he increased his bets afterwards to make sure the round goes above 5 mBTC. Moreover, whilst he claims he should have been won 50 mBTC (?) whilst our provably fair checker shows that the round result in a >5 mBTC scenario should have been 15 mBTC. You can check it here: https://jsfiddle.net/7uackeqo round 853420

However, since timing of this is indeed unfortunate and the user was active on the site during the update - we have credited amBIT 15 mBTC.

Last but not least - with regards to the jackpot increase you mentioned in your following post. Whilst it is mentioned in our FAQ, I will announce it here publicly as well:

As of today, the jackpot contribution is 0.03% from the total bets of the round. This is lower than before the change was made which is why you are seeing slower growth. I am sure that as a player base / bet amounts grow, you will see the jackpot rising fast. This has been done in order to balance the bankroll deductions change and improve the bankrollers perspective.

I hope the above explains all the recent change and resolves all the outstanding issues.

Quote from: YeldControl on April 27, 2020, 06:05:45 PM

First issue:
I have lost ~15 MBIT cause of a technical issue.
https://i.imgur.com/BIrIUV0.jpg
It got the money from my balance but didn't bet, and didn't gave me the money back to my balance. So basically, I was on auto bet and every round my bet disappeared from my balance. Adminds recognized the problem and told me to wait, but until now, no refund yet...
https://i.imgur.com/UK5cHsv.png

Second issue:
Today they changed the wheel prizes, without noticing anyone. They only did a statement 2 hours after the changes

They just told they will perform a maintenance, but instead then they resetted all fixed prizes to 0 mbit if the total bets amous was less than 5 mbit. Noone got a popup, an email about the changes, a chat message or a bitcointalk announcement. After a few minutes, the user amBIT spinned the Mega Wheel and discovered there was no fixed prizes when he won the pink prize, he noticed it was 0 Mbit instead of 50 mBit. All this happened before their statement. He told that on chat and then, only then, the admin told the wheel has been changed and to look at the FAQ for the changes. amBIT asked for the prize money back because he and everyone weren't aware the prizes had been changed but admins didn't answered.

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