Quote from: ytrezq on October 20, 2019, 12:06:58 AM

Wasnt believing this until they locked my account for the third time last week leaving my funds being locked. And that time no new reply to any support tickets whoever they are assigned to ! They locked 200Zcash worthing over $25,000 at that time without the ability to sell and of course, now they worth far much less (and which I still cant withdraw).

Of course the contact and postal address listed are just all empty or simple post box. Sending to the e‑mails to the stated e‑mails address leads absolutely no responses. The same might be true for their stated sever location in London where they might just be renting space for them.

One of their stated address is :
Av Vitacura 2969,
Las Condes,
Región Metropolitana, Chile

When someone imagine something, its often based on the existing.

So lets take a look at the following picture from their website :
https://hitbtc.com/images/office.jpg
It doesnt feel that much natural isnt it ? Just take a look how Nescafé is written on the image If wee look into file properties in Windows, we can see it was created using Windows Photo Editor 10.0.10011.16384 (nice we even have the exact Windows build being used since this is the program replacing the now removed ᴍꜱpaint).
https://i.stack.imgur.com/fKGBR.jpg
Looks better ! From there we can recognize a Microsoft Word Document opened in Microsoft word. Program Code for Hitbtc, and the Hitbtc Official blog which tells us the image is almost definitely legit (if not I wonder were they could find it).

But is the picture metadata legit ? They should be aware of the consequences of leaving them inside the file right ? Well, to answer this question, each time I see a photograph on the Internet, Im thinking to this one, or rather its case (if you dont understand, click the link on the picture) :
https://sophosnews.files.wordpress.com/2012/12/mcafee-exif.jpg Grin

So the answer is likely to be yes. Which with Wi-fi and ɢᴘꜱ/ɢʟᴏɴᴀꜱꜱ systems, location is even more precise these days which is useful in building environment. So this is getting :
−33.436483, −70.645214 650.5m above see level which is 6Km away from the previous address. But this is better since we know at which in the building.

Based on my research, this appear to be a coworking office which is used by different companies according to the schedule. And having using visiting such places often, I do confirm this looks a similar way of the picture rather than a conventional workplace. But what is important here (or at least in my country) this is the kind of place where access isnt restricted, so when they come (maybe once or twice a month), we should have access to peoples who can act on hour accounts or at least delete them instead of not giving us a clue about whats happening. Such places dont have phone numbers (instead everyone use their mobile phone).

If the metadata is true, the photo was shot in march 2017, so if they have moved, there is likely someone still there to know where. Also please pay attention to the matching business hours where they perform their posts.

99% exchanges does not have a physical address thats why it easy for them to lock your fund.

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