Quote from: Initscri on September 02, 2019, 08:06:32 PM

Quote from: sportsbet.io on September 02, 2019, 02:06:14 PM

Kwamina.bondzie,

Having read your first comment we all could completely understand your frustration so Ive personally done some digging into your complaint and wanted to clarify a few points.

You created almost 20 accounts which flagged these group of accounts to our security team. Our gaming licenses (both in the UK and Curacao), regulate that we must undertake a Know Your Customer process (KYC) which enables us to establish your identity and location (if all 20 accounts were KYCed with different people, then it would prove no links, but that wasnt the case). Further our KYC process identified you as from the UK and you were deliberating bypassing our UK site (www.sportsbetio.uk), which is licensed by the UKGC. In order to be fair with you on the first breach of our terms and conditions, we sent back the balance of your initial deposit/withdrawals and hence remaining balance in question.

We then proceeded to close all your accounts and communicate to you, that if we detected this action again no deposits or lost funds would be returned and wed need to report this to the UKGC.

However, a month later more accounts were opened and linked to you. The following KYC request could not be verified (you used fraudulent identity documents) so with the balances at 0, and sticking to our previous communication and will not void those bets and returned deposits.
Quite simply, you can not bypass the UKGC gaming license regulation, make a deposit via a VPN, make a bet and then come crying wolf when the bet loses, especially after we very clearly explained the situation to you and what was allowed and what wasnt allowed.

To the rest of the forum, who are reading this, the tl;dr is:

Player made about 20 linked accounts, which triggered our KYC process
He was only able to validate one account, which was from the UK
He was deliberately using a VPN to bypass our UK licensed sportsbook
We were very clear about this and returned any remaining balances on these account and explicitly advised him what was allowed and what wasnt
Player made new accounts, and used a fake ID to try and trick our security department undertaking KYC
Player made deposits and bets - all the bets lost
Player now demanding we void all bets and return his deposits
We will not be voiding any bets, his lose his bets fair and square. However we will close his accounts and return any available balance on those accounts.

Fun, fast and fair isnt just a marketing motto for us, we try to be as considerate and understanding as possible, however, which we have very clearly done with the first 20 accounts you have made and used. However, given our clear communication of our expectations, you have directly ignored these and we have to draw a line when people intentionally try to manipulate our service.

The T&Cs are in place to ensure Sportsbet.io is a safe and secure place for all and we follow the regulations set by the different licensing bodies we work with around the world.

Regards,

Steve,
Sportsbet.io

This seems like an absolutely more than fair response, especially considering the OP made the bets at a loss/was trying to get loss back.

Over and done w/.

This is completely wrong a lie. When have I ever submitted fake documents. I have never ever made more than 20 accounts. I only made 3 accounts and I have not had an issue with sportsbet.io in the past, as this is my first experience with them. How can you claim that my ID is fake. You never said this in any email. I completed all the security stages that were asked of me. This is absolutely ridiculous

kwamina.bondzie

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