Quote from: Freewallet on Today at 06:37:12 PM

Quote from: ferrykyra on Today at 06:28:24 PM

Quote from: Freewallet on Today at 05:52:55 PM

Hello,

Once all requested documents are provided, the procedure won't take long.
Please comply with the tips indicated by the support representative.

I already sent all document to verify my account, what else information do you need?

Please, answer a question: is there any word about "blocking funds with no reason" in user agreement?

By the way, according to your terms and conditions users doesn’t need to verify accounts to make standard operations in the wallet.
My lawyer got a screenshots of chat with your support, where you claim that is no need to verify identity to deposit, send and exchange coins.

I need to return access to my funds as soon as possible.
By my estimate, I have lost approximately $55,000 because of your actions.

Accordingly, I hereby demand immediate access to my account and the money therein. In the event that my account is not unlocked soon, I will be compelled to pursue legal action.

Hello,
The 5.4 clause of our terms specifies that. (https://freewallet.org/terms#5)
Please keep up with the requirements of our security dept and you'll be able to complete the verification soon.

Code:

In case Freewallet detects suspicious activity on Freewallet account, Freewallet conducts AML/KYC procedure for the user

Code:

ask to provide all necessary information for verification, including without limitation an ID, photo, screenshots showing the source of all your incoming transactions etc

Its all about verification, but any word in agreement about blocking my funds!

ferrykyra

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