Quote from: Kakmakr on September 09, 2020, 11:48:05 AM

You are saying you are going to reduce the time until a human interaction would take place, when there are a dispute and you compared your service with Localbitcoins response time, but you hardly have even close to the active users than what they have. I reckon they too had something similar in mind when they started out and then it exploded and their support staff stayed the same. (This usually happens with small startups and it eventually kills their business.)

How are you going to prevent that from happening with your company? Can you scale the support staff as you grow or are you also going to go the same route as the companies before you? (Perfect example = Coinbase)

Hi, regarding the time reduced until a human interaction would take place is my own personal trader's view of localbitcoins and we are trying to create a better service based on our personal experiences. We are not saying that localbitcoins is not good or anything bad, it is indeed an amazing revolutionary site.

We are a new site and therefore our users are of course nothing close to localbitcoins or any other site out there. I believe every business will go through this cycle where response time will be reduced with the increase of more manpower and it only makes sense with the more transactions that a site has, it is only best practise to increase their customer support. We have a similar view to this, we believe that customer service is very important as we understand how it is when your bitcoin is stuck in escrow especially when the market is spiking or dropping.

We do a have clear intention to ensure that our customer support staff is increased with the increase of traffic and transactions. We believe in good feedback as the bitcoin community is very well connected and bad feedback can only get you so far. This was the same when we are traders on localbitcoins or remitano where response time to release bitcoin is highly sought after. We won't want to provide a service that won't give a good impression to our customers and the community.

We totally appreciate your opinions and hope my answers make sense.

slakia

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