Quote from: mak013 on Today at 11:51:44 AM

Quote from: rickmart on August 08, 2022, 10:01:03 AM

Quote from: mak013 on August 08, 2022, 09:46:26 AM

I haven`t such situation but possible it depends on time that you use this casino and your bets. Possible that your limits will grow some time later, when you`ll reach some limit of bets or time you are gambling.
I think that you ought to ask support about such situation and if it is possible to increase limits manually.

During last months I may have bet 80 mBtc, and it was a good month in terms of gains I would say. But everyone knows that in gambling you have good and bad times.

The support told me:
'''
There are two types of limits. Global and account limits. Global depends on the competition integrity and coverage and personal depends on the account activity.

They will keep checking acounts and improve limits if that would be possible in the future.
'''

Is it possible that they check accounts and improve limits manually. May be they said how long it takes usually? Is it possible to check account faster?

Quote from: rickmart on August 09, 2022, 09:56:01 AM

I am level 2 in Stake verification, I have sent my ID card maybe 1 year ago, so I do not think it is a KYC/non-KYC issue

This verification usually controls your withdrawal limit but not bet limits, if i remember right. But even if it is a problem - your verification level surely is enough for the operations with mBtc.

They did not say how long it takes. I was in contact with 2 different persons from support and I guess they copied a standard answer because it was the exact same one ... I do not know if they check account often but I think it is not the case.
I have checked my statistics today: Wagered 1769.55 $ profits 712.28$ Bonuses 175.75$ (for Info I am Platine 1)

rickmart

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