Quote from: FortuneJack on Today at 06:49:30 AM

Quote from: EpicChamp on Today at 06:45:17 AM

Quote from: FortuneJack on Today at 05:19:20 AM

Quote from: shield132 on February 15, 2021, 08:06:06 PM

I think it won't be bad if we are a little bit enlighten by FortuneJack.

I want to know, in case I decide in my life to register on FortuneJack and I have a case similar to EpicChamp, what will happen?

I understood that you want KYC for further decision and that happens in businesses, it's a legitimate request from your side according to your laws (I am against KYC overall and have a lot of arguments but it's not a subject to discuss at the moment).

I want to know, why can't you directly say whether his funds will be fully returned or not? Why do you need KYC at first to decide your answer?

For me, this task, as a (probably) potential user for FortuneJack, seriously stops me and makes me think twice about whether the FJ is the right place for me to gamble or not.

EpicChamp
The more you talk about KYC, the more suspicious it looks overall and I guess that's making the situation even worse.

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Hey @shield132,

We clearly stated that the funds will be released in the case of going through the KYC.

Our team strongly believes in a fact that in case us revealing the amount in advance, things would go in the wrong direction. Meaning that, after spending approximately 2-3 months in total, trying to find a spot place with the customer, none of those worked.

We tried to fit the needs of the customer, but got denied by the user end and therefore got insulted without any actual proofs. It would be close to impossible for us to imagine where this case would go if we decided to tell things in advance, as the past shows the truth.

Most commonly, the users never decline the KYC request. According to the past, the vast majority of the customers who did cancel the request were involved in some sort of fraudulent activities (we don't say that the OP is among them) - to summarize: FJ as a company needs to work transparently and operate legally without breaking any laws in the countries that we specialize in.

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Team FJ

You said the funds will be released but not exactly how much, a stake amount vs the winning amount is a very big difference - so which one will it be exactly? This is something I need to know in advance and is a very fair request.

I can promise you that I'm not involved in any kind of fraudulent activity and have done nothing wrong or suspicious in this situation. I'm just personally against doing KYC because it greatly exposes my privacy and I would prefer to keep my identity anonymous and not share it with a gambling site from overseas who I know nothing about. This is nothing personal against you - I'm just simply against doing KYC online in general with non-government organizations.

Most people may not care about sharing their personal information like that, but to me it is extremely important + confidential information that I am not comfortable sharing with you or any online crypto gambling site.

All I can say is that I'm in my 20s and that I'll only planning to use the winning amount to pay off my student debt & maybe also go on a trip with some friends.

I would greatly appreciate it if you can respect my thoughts on this and honor my bet the usual way as you do with every other user on your site.

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We will not be changing our decision as it should not matter for you if everything is fine on your end.

This is our last time us recommending you to accept the KYC. We will be taking an action and terminating your account in a few hours/mins from now.

Please act responsibly and take immediate action as afterwards there will be nothing to discuss.

I am not going to be doing any KYC unless I know the exact amount I would receive if I decide to do it.

There's absolutely no way I'm sharing my personal information with you until you can at least tell me exactly what will happen afterward and how much I will be rewarded.

You need to have made your decision by now - so once again, what is the exact amount I will get if I go through KYC?

I need to know exactly what I would be getting myself into beforehand and make sure then don't make something else up & change your mind about giving me the wrong amount or nothing at all.

Tell me right now exactly how much I would receive if I do KYC and then I will decide if I want to do it or not.

EpicChamp

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