Quote from: manfred87 on October 23, 2014, 07:53:48 PM

Simon is doing great comunication now!
he answered to all my questions and promises refund now.
i will tell you when money arrives!

Quote

22nd Oct 2014 @ 9:42 AM

HASHRA Said:
Hi ***

Thank you for your message and I am completely sorry for the inconvenience that this has caused you.

Please see below the answers to your questions.

If I have left anything out then please do get in touch.

- why did you disappear for two month?
To be honest I have been working on another project recently and had left HASHRA to be taken care of by someone else but well it is clear to see that didn't work out very well.
I am still working on something else but now keeping a closer to what is going on here regarding the Astro and Moonraker from now on.

- why did you ignore the deadlines of delivery and refund?
There is no real excuse for this, we really did up till very recently think we were going to hit our deadline for the delivery but it is now clear the delay will be "weeks" not days.
Regarding the refund deadline I had left that in charge of someone else to make sure they keep in contact with customers and give them options if they want them but we have been very slow in getting in contact with everyone, again no excuse for this.

- what exactly are the production problems?
We currently use a manufacturer in China to produce our miners for us, similar set up to the Lunar Lander etc. To cut a long story short they had let us down with the agreed deadline. We have tried to find a solution for everyone and we ended up agreeing a later completion date at a lower cost.

- when are you able to deliver?
Right now it is looking like late November/early December. December is our month where we have to ship out.

- why did you oven batch 2 without having batch 1 done?
We haven't really, the November/December shipment is still batch 1, just late.

I am personally very sorry how this has worked out for you and completely understand that you want a refund.

At present we are contacting customers to see if there is a solution for them that works for them by increasing the amount that was ordered for free so that our batch 1 customers do not lose out.

Looking at what you have ordered we would be able to upgrade your order for free to:
7 x Astro Warp 3 (100mh each)

Please let me know your thoughts regarding this and if you have any further questions at all.

Kind Regards

Simon

Quote

23rd Oct 2014 @ 7:51 PM

HASHRA Said:
Hi ***

Thats ok, I completely understand and I am very sorry that we have let you down so badly.

For the transfer please can you confirm the following details and we will get our accountant to process the refund for you.

Name of Bank
Bank Address
Account number (IBAN for International transfers)
Swift code
Account holder name
Account holder address.

Thank you for your time with this and once again I am very sorry for the delay that you went through and the lack of communication from us.

Kind Regards

Simon

I got my refund yesterday. I wonder what sparked the bump in service...

coinminer69

Posts

Merits