Quote from: c-cex on March 02, 2018, 05:18:18 AM

Quote from: Kriemcoin on March 01, 2018, 07:18:03 AM

Quote from: c-cex on March 01, 2018, 02:51:28 AM

Just a small reminder.

If you have any issue - you are welcome to use our support system here: https://c-cex.com/?id=support
We serve every ticket we receive. We are doing our best to resolve just any issue you may have. Please, note - we do not serve any tickets containing abusive language.

It's faulty, you do not respond in any reasonable time - if it works at all -, or you don't respond at all, or with a canned message.

It works. Of course we have automated related answers sometimes to prevent simple issues to spend support human time. In 90% they work and resolve problem. All you have to do if your issue is not resolved with automated answer - just reply and you will have more attention. We consider tickets resolved after a week if customer do not reply to us in his ticket.

This is a complete lie. I've needed a personalized response, and I've submitted at least 8 "tickets" (they're really just messages because they don't show up anywhere and you can't reply to them) through their system, and as others have said, I've never gotten anything but canned responses. Their e-mails always end with "Please, don't reply by e-mail. Use our support section: https://c-cex.com/?id=support" I have tried replying by e-mail, and I didn't get an answer that way either. PMing them on bitcointalk has also gone without a response.

If you want some more details and a laugh, keep reading (and I will note that despite wanting to use it, I have refrained from all foul language).

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One of my latest messages to them via their "ticket" system:

Over the past month, I have submitted the same request about 5 times, and every time, you completely ignore what I say. Would you please read what I write this time?

You keep sending the same canned response: "Hello! In case you forget your login - you may use your e-mail as login. Please, try to use "Lost password" link to recover your password in case you forget your password. Important! make sure Your are clicking on "Activate" link from e-mail before using new password. You will also be able to change your password in Profile page. Have a good day! Let us know if there is anything else we can help you with. Thanks!"

The problem is that **** I AM NOT GETTING THE E-MAIL!! **** Last year, I did use the Lost Password link, I received the e-mail, and I was able to reset my password and log in. Since then, something has changed ON YOUR END because my e-mail and everything else on my end is still the same. I still get "Authorization Failed" e-mail from your system, so I know that's set up correctly. (And btw, I'm a computer programmer, so I know what I'm doing with e-mail and computers.)

Is it possible that my account has been disabled because I hadn't logged in for several months? If so, would you please re-enable it?

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E-mail response #1:

Hello! Please, open your profile page: https://c-cex.com/?id=profile You can make all necessary changes here. Have a good day! Let us know if there is anything else we can help you with. Thanks!

E-mail response #2:

Hello! In case you forget your login - you may use your e-mail as login. Please, try to use "Lost password" link to recover your password in case you forget your password. Important! make sure Your are clicking on "Activate" link from e-mail before using new password. You will also be able to change your password in Profile page. Have a good day! Let us know if there is anything else we can help you with. Thanks!

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Same thing over and over again. I can't get to my profile page because I can't log in, and I can't log in because their method of resetting my password doesn't work. And no, my password manager has not forgotten my password, either. I shouldn't have problems accessing my account in the first place.

I'm betting there's nothing but a bot on the other end. Every single e-mail response I've gotten from them has come either on the hour or 10, 20, 30, 40, or 50 minutes past the hour. I don't think that's a coincidence.

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C-cex, please PM me to sort this out. If you don't, I will be leaving negative trust.

Edit: They did eventually contact me, and they were able to fix the problem. Thanks, C-Cex!

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