Quote from: Lucius on Today at 02:38:11 PM

Did you read the post from Jawhead999, especially the section on jurisdictions? Can you confirm that you are not on the list of banned countries and that you did not use VPN/Proxy to access the site?

What I agree with others is the fact that 24 hours is too little to get a response from official support - and I believe their system automatically banned you for some reason, and also that you are not the only one to have it happen - you need to have understanding and patience to get this resolved.

I know it's not pleasant when something like this happens, but every online casino and crypto exchange has automatic systems that freeze the user's account if they detect something suspicious - unfortunately these systems are not very accurate and definitely detect a certain percentage of legitimate users.

I am located on a country where stake.com is fully accessible, thus not banned. Did not use any VPN either, I do not need to. I know that 24h is not a long time, but having a 24/7 live chat support available, they could at least tell me the reason about why this is happening to me, but as of now, 32h have passed and I have not got a single explanation yet, not a single one.

As I have mentioned several times, this is a precautionary measure after seeing zero cooperation from their side, and I do hope everything to be amicably solved as soon as possible.

somni

Posts

Merits