Quote from: holydarkness on Today at 04:32:22 PM

Quote from: dplay on Today at 09:46:50 AM

Quote from: holydarkness on July 10, 2025, 06:59:25 PM

Uhh, I don't want to be rude and have zero intention to offend you when I said this [and I said this to a lot of other people who give their consent to me to inquire about details and/or to bridge with KYC related matters]: the details of your life doesn't interest me. I'm simply here to get to the bottom of the cases. And for this particular case, to achieve that, as your case is about bets, I am aiming for betting history, not your name and country of origin and other aspect in that regards [that's for other issues that's not related to this matter].

And actually... yes, casinos do need that. Even the ones that are close to me and trusted me. They're bound by privacy policy that protect their users. If I may explain further, basically, when a player ask help and/or raise a dispute then gave their UID or username when I asked, it is perceived [as I am sure the overseers agree] of giving me a consent to inquire to the casinos about their matters and/or discussing on the player's behalf.

At some point though, a further consent is needed, usually when a more sensitive data is being involved. And I'll always ask if players allow me to see, if they didn't already give it to me before me needing to ask them.

As I previously said, I don't mind if they make my whole betting history public. Same goes with my account ID.

Thank you for that confirmation and consent. Unfortunately, it can't be used. As I voiced in my previous concern, the casino sadly can't provide me with that information. I can understand their concern of breaching your privacy [even with your written consent] as they're still new with me and trust between us is yet to be established. However, they said that they'll return to me with their official position next week. Let's hope for it to be something better than the previous position they gave me, and that they've considerd my [repetitive] suggestion greatly.

As the above path I am trying to exhaust, to get stories "from both sides" [yours will be told via your betting history] also meet a dead end, I'll lay some of the card to the table while waiting for their verdict next week, in hope that it can explain why I do what or other things that looked strange for those who are not familiar with me.

Frequent overseers might notice, I often do a double blind test. Namely I ask broad questions to player [as well as the casino reps that become my contact], to avoid both sides hiding the truth and only telling me partial stories to further validate their narrative [yes, the approach I take here is both sides hide more than they say], obscuring the real point I am trying to validate by asking broader matter. Not to entrap and put words to the mouth of either sides, rather to get to the purest version of the truth.

For illustrative purpose, I don't think if I ask the player --like someone brushed--, "do you arb?" the answer will be "yes". The likelihood of people admitting their guilt and incriminate themselves are leaning to the lower side of the numbers on percentage level. That's why US has the fifth amandment. Likewise, if I ask the casino one specific question to validate their claim, there is a chance they'll evade.

Thus, me asking you, as a form of an attempt to validate the story from both sides, without really explicitly asking both sides. Rest assured though, during my communication with them in the past, I keep asking them to re-assess the matter and reconsider their call. I can give screenshots of the part of my inquiries to them, if that helps assure you that I am on neutral ground and not "wanting the casino to win".

So, the reason of those questions [and thank you for cooperating all this time] is because I do already have their verdict of your case, as well as the abuse they flagged you with, in my hand. As I brushed sometime ago. Neutral that I am, though, I need to see if the story matches and to understand from your shoes, whether you do that or not and [this is what I am trying to get from those questions] if you knowingly or accidentally do what they allege you did.

Sadly, with them restricting access of your betting history to me, as well as you can't help me with that blind test, I'm afraid we're now on the waiting game and can only hope they come with the right decision that works for both sides.

For the public record, my aim here is always to get to the bottom of cases, the truth, and hopefully a happy ending for both sides, not to pass judgment or to give ranking. I'm not judge, I'm an overseer, a "bridge" as someone labelled me. I believe this is also the reason why arbitrator like AG and CG gives "leniency" to casinos by extending their timer several times after it runs out.

Because, sure, the rank can be lowered and affect the casino's image, but what good does it do to the player? Especially if it involves a significant amount. The casinos got their rank lowered, but the player will lost their fund [in scenarios where the players are the one wronged] forever, with the only consolation is that their case lowered the casino's rank.

All of those said, with a burdened heart, I believe I have to say that after this wall of text [and thank you if you're reading in details this far] my next post in this thread will be about their final standing, if they don't deliver this themselves. Beyond that, I'm afraid I can't take further steps to help you earn your funds more than what will become their final standing, come next week. Why?

Well, I've asked them multiple times to reconsider and reconsider and reconsider. If the final standing is not satisfactory, I can't push further. It's an unmovable wall. The case has become a headache to my mind, and, I'm following what two of a forum friends [not the two being quoted below] suggested to me: to prioritize my own health, especially after the two consecutive surgery I had.

Plus, this advise too from someone who wear betfury's own signature:

Quote from: BenCodie on Today at 05:10:20 AM

[...] I'm honestly giving you constructive feedback here, and told you that if this job you've taken up (for free) is stressing you out, then stop for a while so that you can come back on a level where you simply say to people "Please give me more than 72 hours and I'll try my best to resolve this for you." instead of biting their head off for (rightfully) being upset. [...]

Though the post was for other case for other casino, and he blurted his post just to attack me [hence me ignoring the post and the entire nonsense he wrote there that defies logic and sounded very self-centered if not entitled] the real headache actually majorly come from this casino and two others, not the casino he wrote me to [that I believe is not without agenda]. With one headache-inducing casino being remedied by the CM with them getting more involved with the cases and my contact, and the other casino being taken off of my plate, hopefully only this case with this casino being the source of me gulping erogtamine like it's vitamin C.

That above, and this,

Quote from: Rating Place on July 09, 2025, 06:41:17 PM

I did these arbitration cases a lot longer than you. The casino makes an allegation with proof. Then the player replies to discredit that proof.

So, I believe you're in good hand, as someone with arbitration cases a lot longer than me is present on this thread, as well as someone from betfury's own campaign giving me a constructive advise to stop taking the job that I do for free if it stresses me out [namely, this thread and two other threads].

I'll relay what they give me as their final standing, when they give me that. Until then and after that, I am withdrawing myself from this thread.

Again, I appreciate your involvement and I hope I'm not coming off as ungrateful or pushy. I'm still confused about the betting history issue, I've confirmed multiple times that I don't mind if it's public. I've already posted the screenshots. Just tell me where to send the email to with my consent.

And I'm sorry to hear about your health issues. I never expected that your intervention would have a high chance of success, so I hope you haven't overly burdened yourself with the outcome of it.

dplay

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