Quote from: Sheque on November 29, 2023, 01:44:51 AM

Hello everyone,

I was not sure if this belongs here but i have a problem with rollbit.

I have been playing at rollbit (regular slots, Hacksaw / Pragmatic)

These are the stats of the day that my problem started.

Casino PnL (1 Day) -343.73
Your wager was 27,849.16 yesterday. (I got this information from their support)

now my daily bonus was $41,41.

I started a chat with support because how it is possible that i only got 41 dollars on $27,849.16 wagered.
And I got the most ridiculous answers and this does not seem right to me.
I had more discussions with rollbit the last couple of days wich mostly resulted in getting muted for telling the truth.

I will add the complete uncut version of the chat aswell,

But what it came down to:

They first did not want to state how wagering was calculated for daily bonuses, i got all kinds of vague answers, eventually they told me this :

The Daily Bonus is a personalised bonus based on your recent activity on Rollbit. One of the main factors is your recent P&L, lossback is included within your Daily Bonus. You can add a Daily Bonus to your calendar once every 24 hours.
When adding a Daily Bonus, a Rakeboost will be activated. For a period of time, your rakeback will be increased. Rakeboosts do not stack.
The Daily Bonus can be up to 50% of the house edge on wagering during the previous 24 hours.

So i did the calculation for them, wich resulted in 4,25% of house edge on wagering.

When i asked them about this because they advertise with "Up to 50% of house edge on wagering" they simply replied : Nothing further to add - you were given the accurate and correct bonus amount.

How is this fair, i just get shipped off while they are clearly are not even close to delivering what they are advertising.

I would like to advice people to stay far far away from this shady site because on top of the scummy calendar they added (Wich only got added to take advantage of the addiction that people have) they also do not deliver what they are advertising BY FAR.

if there is a representative of Rollbit here that want to solve this issue i will be happy to talk.

P.S. i have no clue how to add a file or some sort of scrollable text so i will just paste the whole conversation under here:

Conversation with Rollbit
Started on November 28, 2023 at 11:30 PM UTC time UTC (GMT+0000)

--- November 28, 2023 ---

11:30 PM | Sheque: yesterday i wagered 30000 dollars, how the hell did i only get 40 dollar from the daily

11:31 PM | Operator: You’ll get replies here and in your email:
✉️ Sheque
Our usual reply time
🕒 A few minutes

11:31 PM | Inori from Rollbit: Hey.

11:33 PM | Inori from Rollbit: The reward is correct here.

Wager isn't one of the factor for daily rewards.

11:33 PM | Sheque: is that a joke?!

11:33 PM | Sheque: how is that not a factor!

11:36 PM | Inori from Rollbit: I meant there are many factors contributing to the daily bonus.

Wager is a one of it.

11:36 PM | Sheque: so then explain to me how 30000 wager can end up in 40 dollars.

11:36 PM | Sheque: since i didnt withdraw or anything

11:37 PM | Inori from Rollbit: It depends on your PnL, the games you play, wagers and other factors.

11:38 PM | Sheque: so i lost, wagered 30000 and you are telling me that it is correct i got 40 dollar back, this story ur telling me still does not explain a single thing

11:38 PM | Sheque: how about some transparency if ur so sure it is correct.

11:39 PM | Inori from Rollbit: Casino PnL (1 Day) -343.73
Your wager was 27,849.16 yesterday.

11:39 PM | Sheque: yes and the calculation? because i couldve just cashed the 5-6k i was on, but i like to play and build that dumbass calendar,

11:40 PM | Inori from Rollbit: There are no exact percentages for those.

11:41 PM | Sheque: how is that possible, you guys calculated it to 40 dollars, so gimme the calculation

11:41 PM | Inori from Rollbit: It is our system calculating.

11:42 PM | Sheque: you guys put up that system right, how can you try to sell this story here... are you kidding me, its not like the system thinks oh lets give this one 50 and the other one 400, there is a calculation behind it

11:43 PM | Inori from Rollbit: The reward can be moved to another, such as weekly and monthly bonuses.

11:44 PM | Sheque: thats a lie, ofcourse it wont get moved or anything, there is a clear calculation behind a daily bonus, there has to be.

11:44 PM | Sheque: and on top of that, you clearly stated the calculation was correct, so show me the calculation

11:44 PM | Sheque: its not that hard

11:45 PM | Inori from Rollbit: We don't have the exact percentages, again.

11:45 PM | Sheque: then how can you even tell its correct? if you dont even know how it works

11:46 PM | Sheque: yo ugotta understand that this sounds absolutely ridiculous..

11:46 PM | Inori from Rollbit: There is an estimate.

Everyone is aware of the estimate of their daily reward comparing to their activities within a day.

11:47 PM | Sheque: so tell me how the estimate is calculated

11:48 PM | Inori from Rollbit: Users were mentioning it was around 10% of your loss and some of the wager.

Feel free to ask around.

11:48 PM | Sheque: you are telling me, the amount is correct, and then ur saying that the users need to tell you what the estimate is? why even have a support if the users know more then you do

11:49 PM | Sheque: okay lets say its around that yeah, i lost like 350, that makes 10% around 35 bucks, ur trying to tell me that 30000 wagering gives me 5 dollar?

11:49 PM | Inori from Rollbit: I'm saying that everyone is aware of the estimate, not the users need to tell me what the estimate is.

11:50 PM | Sheque: come on, this whole story is absolutely ridiculous. this aint right

11:50 PM | Inori from Rollbit: The reward is correct here, nothing further to add.

11:51 PM | Sheque: lol, never in my life have i had this kind of a conversation, what it comes down to is, you have no clue what ur talking about, you are trying to sell some great story that does not add up at all, so either the calculation went wrong, or im getting absolutely scammed here, wich one is it

11:52 PM | Sheque: is there someone else, who actually knows whats going on that can assist me?

11:57 PM | Inori from Rollbit: We don't have the exact percentages, again. The percentage I mentioned above was an estimate and figured out by many users and myself when playing on Rollbit.

The system is working completely fine as the daily bonus is distributed to thousands of players daily and we found no issues.

11:57 PM | Sheque: so what ur actually saying is : you are just guessing that its okay, so that makes it okay, you have no idea how to actually check if its correct...

11:59 PM | Inori from Rollbit: I can check this with a higher department and let you know.

--- November 29, 2023 ---

12:01 AM | Sheque: well that seems like a smart idea, and i would like the actual calculations... because 40 dollar for a 350 loss and 30000 wagered is absolutely disgustingly low, seeing that your mods state that with the scummy calendar the rewards are MUCH higher, i dont wanna know what ur daily reward was before then. I mean atleast try to make it worthwhile for people to pick your casino over all those others out there.

12:02 AM | Inori from Rollbit: Keep in mind that the bonuses can be moved to others.

12:03 AM | Sheque: i have never heard something that ridiculous, you have a random daily bonus lol, so you can lose 100000 and wager 500000 and get 30 buck because the rest went to a weekly, i refuse to believe that statement

12:04 AM | Sheque: if you actually do that, it will be time to clearly state that on your website, lets see how many people are going over to stake

12:04 AM | Sheque: not even joking, the reward system is already not great how it is, but that would be the icing on the cake

12:07 AM | Sheque: Platinum 1
MOD
Cubey:
@ripcityenjoyer no, it would just be lower depending on the games you play and if your pnl is up

12:08 AM | Sheque: litterally just asked in chat, ur mod said this. about the transfering funds to another bonus

12:14 AM | Nancy from Rollbit: Hi there,

We do not observe any problems with your daily bonus. The PnL is the main factor of the daily bonus.

You got about 10% of your losses back without the house edge, which is good.

12:14 AM | Sheque: how is that correct for 30000 wagered..

12:14 AM | Sheque: i would like to see a calculation of some sorts how this gets to 40 dollars

12:15 AM | Nancy from Rollbit: There is no precise calculation for the Daily Bonus, it's up to 50% of the house edge.

One of the main factor is your daily PnL.

12:16 AM | Sheque: i lost lets say 350, that means 10% would add up to 35 dollar, how is 30000 wagered correct for 5 dollar lol

12:17 AM | Sheque: i couldve cashed out 6k at some point, wich i didnt

12:17 AM | Sheque: you are going to tell me that the complete 6k is not part of the loss?

12:17 AM | Sheque: how is that possible

12:19 AM | Nancy from Rollbit: $6k is certainly not counted in your PnL as it was your profit and not included in your capital.

12:19 AM | Sheque: so when i cash out 6k, and redepo the next day 6k, i will get the daily for it

12:19 AM | Sheque: that seems off

12:20 AM | Nancy from Rollbit: Yeah, since it's based on your daily PnL +/-

12:20 AM | Sheque: but it doesnt make sence, since i have lost alot less and got ALOT more for it in daily percentage wise

12:20 AM | Sheque: sense*

12:22 AM | Sheque: because the things ur saying now, tells me that wagering is not a factor AT ALL on a daily bonus

12:22 AM | Sheque: and i know for a fact that that is not true

12:24 AM | Nancy from Rollbit: The purpose of these bonuses are to cover some of your losses back.

Unfortunately, you only got a lesser reward because you had a lower PNL.

12:24 AM | Sheque: is wagering a factor at all in a daily bonus?

12:25 AM | Nancy from Rollbit: Yes it is

12:25 AM | Sheque: then what is the factor

12:25 AM | Sheque: because 5 dollar for 30000 seems not correct

12:26 AM | Sheque: even if wagering counts for 1% im at 300,

12:27 AM | Sheque: so 5 dollars would mean that the wagering is around 0.015% lol, thats not right.

12:29 AM | Nancy from Rollbit: You have received $41.41, that's 10% of your losses

Please note that we do not see any issues with your daily bonus amount.

12:30 AM | Sheque: once again, im asking for the calculation on it, your colleague told me, "Users were mentioning it was around 10% of your loss and some of the wager."

12:30 AM | Sheque: some of the wager cannot be 0.015, i refuse to believe that is correct.

12:31 AM | Sheque: so i would just like to get the actual calculation, i dont think the system just randomly decides numbers.. there is a calculation behind it

12:31 AM | Nancy from Rollbit: We do not have any information about the daily bonus' calculation.

~$40 bonus is already decent for a $400 loss

12:31 AM | Sheque: im not talking about the 400 loss, im talking about the wagering

12:32 AM | Sheque: you also just said wagering counts on daily bonuses

12:32 AM | Sheque: so where is it

12:32 AM | Sheque: what kind of percentage of wagering is added on daily bonuses

12:33 AM | Nancy from Rollbit: It's already included in the daily bonus.

We have nothing further to add here - you have received the correct and accurate amount.

12:34 AM | Sheque: you just claim that its true, without actually telling me how its correct.. how can that be fair, all i hear is rumors, and vague percentages... like come on, im not asking you for something impossible, the things you guys say dont add up AT ALL, shouldnt be too hard to say : its calculated by around 10% of your losses, and on top of that around .5% of wagering or something like that

12:35 AM | Sheque: why cant you just tell me how its calculated... you just said wagering is a part of it, why is it so difficult to explain how much of wagering is added

12:37 AM | Nancy from Rollbit: Once more, there is no exact computation for those.

It is only determined by your PnL, wagering, and the house edge from the games you have played in.

12:41 AM | Sheque: okay, and your colleague said that pnl is about 10%, so where is the wagering... in this conversation and the last one i had, i still have not heard where the wagering kicks in

12:44 AM | Nancy from Rollbit: I mentioned it since your bonus is good, which is already 10% of the bonus, but the daily bonus is not set at 10%.

Again, wagering is already included in the amount.

12:46 AM | Sheque: and again, how is the wagering added in... because if i only look at wagering without the pnl i got less then 0.125 percent back, that still seems ridiculously low to me, can you forward me to someone who can actually explain to me how wagering works for the daily

12:47 AM | Nancy from Rollbit: There is no precise computation for those, as has already been stated a few times.

The daily bonus that you received already takes into account your wagering statistics.

12:48 AM | Sheque: but like i said before, the least you should be able to do is tell me for example : the losses you make is calculated for something about 10% and the wagering you did should be around .5 % added to that, i think you should be able to state those numbers...

12:50 AM | Sheque: so far i dont get a clear answer on how its calculated... and if you tell people in chat that the reward system is actually good here, you should be able to explain it clearly. at this point i got : you got for pnl around 10% and we think thats very nice, even tough you wagered 30000 dollars, 40 bucks is a great amount

12:51 AM | Sheque: and we will not explain to you how wagering is added because we dont know, or wont tell you for whatever reason

12:52 AM | Nancy from Rollbit: The Daily Bonus is a personalised bonus based on your recent activity on Rollbit. One of the main factors is your recent P&L, lossback is included within your Daily Bonus. You can add a Daily Bonus to your calendar once every 24 hours.

When adding a Daily Bonus, a Rakeboost will be activated. For a period of time, your rakeback will be increased. Rakeboosts do not stack.

The Daily Bonus can be up to 50% of the house edge on wagering during the previous 24 hours.

12:52 AM | Sheque: you can link w/e u want, but there is still nothing about the wagering in there

12:53 AM | Nancy from Rollbit: Please read the last paragraph

12:54 AM | Sheque: yeah still very vague, up to 50% of house edge, what does that even mean, what is the house edge on 30000 dollars?

12:54 AM | Nancy from Rollbit: It depends on the games you've played

12:54 AM | Sheque: slots, hacksaw/pragmatic

12:55 AM | Nancy from Rollbit: Most of their slots are at 3.5% house edge

12:56 AM | Sheque: then 30000 divided by 100 times 3,5 makes for 1050 dollars, wich would mean i got less then 1%...

12:56 AM | Sheque: wich still does not make sense

12:58 AM | Sheque: that would mean i got 0.5% of house edge on wagering

12:58 AM | Sheque: thats a whole lot less then up to 50

12:59 AM | Sheque: if i would get 50% i would get 525 dollars from wagering, how can it be that i got 5 lol... that seems fishy

01:00 AM | Nancy from Rollbit: It's up to 50%, not exactly 50%

01:00 AM | Sheque: even on 20% of house edge i would have 210 dollars lol

01:00 AM | Sheque: no i get that

01:00 AM | Sheque: but 5 dollars i a whole lot less then 525

01:00 AM | Sheque: you cannot tell me that its correct that someone gets 50% and someone else gets 0.5 %, as a daily bonus,

01:02 AM | Nancy from Rollbit: You only wagered $13,465.45 yesterday

01:03 AM | Sheque: Casino PnL (1 Day) -343.73
Your wager was 27,849.16 yesterday.

01:03 AM | Sheque: this is about the day before,

01:05 AM | Nancy from Rollbit: Alright, we continue to find no problems with the daily bonus that you were given.

01:05 AM | Sheque: i clearly explained to you that it cannot be right, with the calculations and percentages you gave me i clearly showed you its not correct..

01:06 AM | Sheque: then just saying : we find no problems is not right.

01:08 AM | Nancy from Rollbit: Even though we've already explained everything to you, you don't seem to believe us.

The amount you received is accurate and correct. Your low PnL led to low rewards.

It is stated in the rewards page that the main factor of the daily bonus is your recent PNL

01:08 AM | Sheque: because you say stuff that doesnt add up

01:08 AM | Sheque: as i clearly showed

01:08 AM | Sheque: you showed me a thing that said, daily bonus can be up to 50% of house edge of wagering

01:09 AM | Sheque: i showed you the calculations, and its clear that i did not even get 0.5 percent,

01:09 AM | Sheque: only that part should already be clear that its not correct

01:09 AM | Nancy from Rollbit: Please do the maths again, it's around 5%

01:10 AM | Sheque: no its not, because you said that pnl was also a factor, wich gave me like 10% lossback

01:11 AM | Nancy from Rollbit: They are taken into account together instead of individually.

We have looked into this a several times, and we don't find any problems with the bonus you were given.

01:12 AM | Sheque: and on top of that, if i calculate only the wagering, not the actual loss included i come up to 4,25% for 41,41 dollar

01:12 AM | Sheque: wich is still a FAR way from 50%

01:13 AM | Sheque: so you are telling me that ur advertising with up to 50% and in reality are just giving 4,25%

01:14 AM | Nancy from Rollbit: Nothing further to add - you were given the accurate and correct bonus amount.

01:18 AM | Sheque: can you answer my question?

01:18 AM | Sheque: Are you telling me that ur advertising with "up to 50% house edge from wagering back" and in reality u give 4,25?

01:20 AM | Sheque: i have saved this conversation btw, i will not drop this.

01:23 AM | Sheque: because this is just ridiculous, i just got muted in chat for telling the truth, i see thats the way you work. once people figure out the false advertisement, lets mute them. but i will make sure ALOT of people will see this since you are clearly not gonna give me what i deserve.

---
Exported from Rollbit on November 29, 2023 at 01:23 AM UTC time UTC (GMT+0000)

Hey, if you want to read more about our current iteration of rewards you can check out the blog post here: https://blog.rollbit.com/rollbit-rewards-rewards-calendar

The daily bonus is one of many rewards that Rollbit offer [it is what makes up the majority of rewards]

These other rewards include:
- Weekly Bonus
- Monthly Bonus
- Rakeboosts
- Rakeback
- Rollback / RLB Rakeback

For the daily bonus, the exact method of calculation is not public however it takes into your wager, your pnl and takes into account the specific games you play (higher house edge you’d expect higher rewards than lower edge).

As mentuoned, the daily bonus is what can make up the majority of rewards, with users playing on games with a higher house edge would expect higher rewards, as well as users in a larger loss would also expect higher rewards than a user in profit.

If you want to best make use of the available rewards, maybe take a look into Rollbots for Rollback or RLB as it would give up to 10% additional Rakeback.
Rakeboost is also something to make use of, with multiple different rakeboosts being claimable each day including +15% Rakeboost for 60 minutes after each calendar claim!

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