Quote from: GekkeBelg on Today at 01:39:38 PM

Quote from: Buff88 on August 28, 2020, 06:12:53 AM

Quote from: GekkeBelg on August 28, 2020, 04:41:18 AM

Buffbet, why dont you accept customers from Germany actually? All other crypto books do.

Hello GekkeBelg,

We do not accept customers from Germany with Fiat currencies, with crypto (we accept BTC,ETH,LTC) you can actually make an account

Hello, I am really really mad.

As you can see above, I clearly asked you if German customers are allowed to sign up and you said not with fiat but with crypto it is okay.
This is also proven by the fact that when you try to sign up and select Euro, Germany is not on the country list, as you can see here:
https://imgur.com/mIOyEFM
But when you select Bitcoin, Germany does appear on the country list:
https://imgur.com/Zm36Lor
So after explicitly asking, I opened an account All was fine, I placed bets for several months and did several deposits and withdrawals. I even had to undertake an extensive KYC in February which I passed. So your staff clearly saw here also that I was from Germany and all this time it was fine.

And now, today I requested another withdrawal and suddenly had to do another KYC. And this time after sending them all the documents, my account got closed and all funds confiscated (399mbtc). Stating this as reason:

Quote

Thank you for the provided photos.

After thoroughly reviewing the provided files with our compliance and legal team it was deemed that, as a German resident, you are in breach of our T&C’s. Your account will be permanently closed in accordance with the released note by the German government body, not allowing us to accept bets and transactions, regardless the type of currency, from users residing in Germany.

Following from this, and being bound by the legal note of the relevant authority, all bets placed are in breach of the applicable law will be deemed void, and any deposits made to be refunded.

After carefully checking the transaction history of all incoming and outgoing transfers since initial account registration, the total amount of your deposits equals to 430 mBTC, while the total withdrawn amount up until now is 500 mBTC. With that being said, we consider that all deposits made so far have been reimbursed and there are no deposits left to be refunded.

Taking the above points into consideration the following terms and conditions have been breached:
3.5 We do not intend for anyone to use the Online Casino/Sportsbook and/or the Website where such use is illegal. The availability of the Online Casino/Sportsbook and/or the Website does not constitute an offer or invitation by us to use the Online Casino/Sportsbook in any place in which such use is illegal. We don’t offer our services to residents from following country or territory: Australia, Austria, Belarus, Belgium, Germany, France, Kazakhstan, Poland, Russia, Slovakia (Slovak Republic), Ukraine, United Kingdom, United States of America, S.A.R. and Bulgaria.

We would like to advise you to refrain from registering another account with us as it will be permanently closed and balance voided.

Best regards,
Buff.bet Customer Support team

I am giving you one last chance to set this right and prove this all was a mistake of your department which closed my account. You cannot say stuff here and act otherwise afterwards. This would be completely unfair and make your company untrustworthy. Also you cannot let a person bet for a year and approve their KYC and then half a year later reject the same KYC with the same documents and confiscate an entire balance.
Please investigate this issue and correct the situation by reinstating my account. In that case my complaint will stop right here and we will just consider it a miscommunication between departments in your company. But if not, then I see no other option than to submit complaints at several different places because if this is truly intentional then wow this is filthy behaviour. And in case you will try to delete postings on here that accounts in crypto are allowed from Germany, I already made screenshots of it so don't bother.

For now, I will just believe this is a huge miscommunication between intern departments at Buff88, and that things will be fine. Cause I cannot believe that such a respectable company would really do this. Maybe the department which closed my account did not realize the rules were different for crypto accounts than for fiat accounts. It's a logical explanation and in that case it was only a human error and at least no bad intentions. In that case I can let it go after your solve things. Let's see.

Wow if that really is true it would be shocking. I'm pretty sure your explanation in the end will be the case though. It's indeed clear that they gave you their word and that on the signup page there is a clear difference between fiat or crypto account. And if they really would not accept German customers, they should have let you know this at the first KYC, not only now.....
I believe Buff is a trustworthy company and they will probably see their mistake and correct this.

JasonVosler99

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