Quote

Conversation with Rollbit
Started on April 20, 2022 at 09:56 PM Europe/London time BST (GMT+0100)

--- April 20, 2022 ---

09:56 PM | me: hello

09:56 PM | me: i was made an a withdrawal

09:56 PM | me: all ok?

09:56 PM | Operator: You’ll get replies here and in your email:
✉️ me
Our usual reply time
🕒 A few minutes

09:58 PM | JPW from Rollbit: I will check this out for you

09:59 PM | me: ty

10:01 PM | me: and tell me how long it would take

10:06 PM | JPW from Rollbit: It looks like your withdrawal requires manual review. I've escalated this to my colleague so they will be able to check this for you!

I have no ETA for this unfortunately

10:07 PM | me: okay

10:07 PM | me: but all be fine with it?

10:19 PM | me: ?

10:29 PM | me: my withdarawl - contact support

10:29 PM | me: what happened?

10:43 PM | JPW from Rollbit: It is under review with my colleague, we will update you when we have an update regarding this

10:44 PM | me: but i see "contact support"

10:44 PM | me: and i also made KYC for you.

10:44 PM | JPW from Rollbit: Yea, this is under review by one of my colleagues. Thanks for completing KYC!

10:45 PM | me: ok, fine, so i hope we will not receive any problems in future

10:45 PM | me: my kyc is approved

10:45 PM | me: so i think all be fine

10:45 PM | me: on your side

10:45 PM | me: awaiting withdrawal, thanks

10:50 PM | JPW from Rollbit: Awesome, we thank you for your patience whilst this is reviewed

12:17 AM | me: how is it going?

12:17 AM | me: are your teammate online or you still waiting him

12:18 AM | Nancy from Rollbit: Awaiting a colleague still

--- April 21, 2022 ---

01:28 AM | me: hi is there any news?

01:29 AM | Nancy from Rollbit: No updates still

02:52 AM | me: is they start review my withdrawal or still waiting an answer from they?

02:53 AM | Moonlight from Rollbit: No updates on this one, sadly. There will be no ETA on this one, this could take a few minutes-hours depending on my colleague's workload.

There will be no actions required on your part, this will be sent out automatically to the wallet that you have provided once it's done.

02:54 AM | me: ok ty

07:09 AM | me: any news?

07:09 AM | Lunr from Rollbit: No updates just yet. We'll get back to you as soon as we hear from our colleagues. Shouldn't be too much longer here

10:04 AM | me: how is going?

10:04 AM | me: around 12hrs waiting Sad

10:04 AM | Nancy from Rollbit: We're still waiting for the provider's response!

10:05 AM | me: Ah, you asked pragmatic to verify the bet?

10:08 AM | Nancy from Rollbit: Yeah!

04:07 PM | me: Huh

04:09 PM | Benji from Rollbit: We'll update you accordingly

04:11 PM | me: but there a lot time of

04:11 PM | me: how long still need wait

04:14 PM | Benji from Rollbit: No ETA

04:15 PM | me: ok, but tell me

04:15 PM | me: btc is going up

04:15 PM | me: i will receive the same ammount of btc what i write yesterday?

04:17 PM | Benji from Rollbit: You will get the withdrawals in the BTC amount you withdrew once approved

04:18 PM | me: so i'm in minus 40k+-

04:18 PM | me: nice guys

04:27 PM | Benji from Rollbit: Apologies for the delay, we'll update you accordingly

04:30 PM | me: ok, but i'm going to bitcointalk and will write about this

04:30 PM | me: 19hts is not ok.

04:30 PM | me: sorry, but your position is not clear

05:01 PM | me: i advise you to send it to your manager who made topic on btc talk

05:01 PM | me: https://bitcointalk.org/index.php?topic=5395557.msg59928185#msg59928185

05:04 PM | JPW from Rollbit: This is under review with the provider, we will let you know when it is completed

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Exported from Rollbit on April 21, 2022 at 07:26 PM Europe/London time BST (GMT+0100)

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