Quote from: AHOYBRAUSE on Today at 02:41:47 AM

Quote from: Vod on Today at 01:53:18 AM

Quote from: Zwei on June 07, 2025, 06:52:18 PM

Quote from: Mahdirakib on June 07, 2025, 05:20:36 PM

Your issue isn't clear for me. Had you requested for a 6 months self exclusion period? Or it has been applied automatically after 24 hour cooldown? Whatever the situation is, BCgame team won't change the self exclusion duration which has been applied on your account.

i guess that's the case. he wanted to exclude himself for 1 day, but picked 6 months by mistake?
and only realized after the 24 hours cooldown was over, so he is now stuck with a 6 month self exclusion.

https://www.talkimg.com/images/2025/06/07/Udaol2.png

nothing you can do OP even if you get hold of bc.game support, you will just be wasting your time. just think of it as a vacation from gambling, and from the looks of it, you do needed it tbh.

Wow! I did not realize that so many people rage quit that there are actual policies on it! Shocked

Looks like this situation is covered perfectly.

Actually, the situation is a little bit strange. Normally, even if you choose 6 months or whatever your account goes into the mentioned 24 hour cooldown, you also get an email for that. After the cooldown ends you get another email asking you to confirm your wish to self exclude for x amount of time. Maybe they changed it, I don't know. But that was the procedure when I self excluded around 4 months or so ago.
The one and only difference is, I also had this experience, when you want to self exclude permanently , basically asking to close your account, you will also get the cool down email, but there is no follow up and no possible reversion or anything. Once you made that decision it's final and can't be reversed, supposedly. Wink

Yes this is my issue. I have always received an email to confirm my self exclusion after 24 hours but this time I didn't. I requested it on the 4th and immediately received an email saying it was imposed on the same day. No 24 hours cooldown. Thanks for the reply

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