Quote from: Metaspins.com on Today at 08:12:52 AM

Quote from: BubblyHorseaffa on March 08, 2023, 04:00:40 PM

What happened::
This is my first experience with crypto casino. I live in Riga, Latvia.
7 March 2023 in the morning 11 AM local time made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC) it was late evening 11 PM local time.

After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast. My KYC was verified successfully.

I put withdrawal request again and after 10 minutes I received email quote

"We are contacting you on behalf of our Fraud team.

We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
Your withdrawal has been cancelled and your Balance confiscated."

I have never registered in Metaspins Casino before. I never used any VPN software. I played at home with my local internet service provider SIA BITE.

I attach screenshot of my withdrawal request and emails I received from Metaspins Casino.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3492151

Reference Link:
https://bitcointalk.org/index.php?topic=5416178

Amount Scammed: 0.43 BTC/$9500.00

Payment Method: Bitcoins

Proof of Payment:
https://blockchair.com/bitcoin/address/bc1qfdfmy5j2zjzz5ul4qkun0fjkrwn5fvpr2dup2t

Screenshots:
/5BPTMk56sqpA4xhcA]https://photos.app.[Suspicious link removed]/5BPTMk56sqpA4xhcA

/pYkj2UtiXLvjFDyM9]https://photos.app.[Suspicious link removed]/pYkj2UtiXLvjFDyM9

/cUenh5jKPtNPhWMA9]https://photos.app.[Suspicious link removed]/cUenh5jKPtNPhWMA9

Additional Notes: I advise you to not deposit to Metaspins.com casino until this dispute is resolved.

Hi BubblyHorseaffa,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

In order to achieve that our dedicated teams are working 24/7 to bring positivity, excitement, and entertainment into people's lives.

However, not everyone is registering with us to experience everything that we have to offer and try to defraud the project in various ways. By following our Terms and Conditions we have zero tolerance for such behavior.

As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.

Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.

If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection.

The decision is final and there will be no further communication regarding this case.
We appreciate your time and understanding regarding this matter.

Cheers,
Metaspins Customer Experience Team

Dear Metaspins Customer Experience Team

I have only one account in Metaspins casino. My account was registered at home on my personal computer. In my household only I have access to my computer and I have only one computer and one mobile phone which i used to complete KYC.

I registered only one account in Metaspins casino.

I did not use VPN, my computer was connected to local internet service provider SIA BITE.

"As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures."

I am 100% sure that I have registered only one account at Metaspins casino.

Please provide evidence that my account was confirmed to participate in a multi-accounting and bonus abuse.

Thank you

BubblyHorseaffa

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