Quote from: jstefanop on March 29, 2023, 11:55:10 PM

Quote from: initforthelearning on March 25, 2023, 04:28:34 PM

Quote from: 100knot2dae on March 25, 2023, 04:15:17 PM

Quote from: initforthelearning on March 25, 2023, 03:24:30 AM

Is there one? If so, what is it? I've reached out through multiple direct channels for help with a failed unit < 90 days old and have received no response (yet). Is this typical post sales support?

If it's a warranty case, check back with your reseller first. He should be able to directly sort that out with you or file a support case on Futurebit side.

I bought direct from futurebit and have tried all the usual support channels (chat, email, replying to my order email etc) over the past week but no response. Wondering is that was to be expected or an anamoly?

We respond to all support emails and as far as I can see we dont have any open tickets right now so maybe your email is not going through? FYI all Apollos comes with a standard one year warranty.

Hi. I got a response on Monday to the email I sent that was a reply to my order. I followed the suggestion in that email to do a power cycling of the standard and reboot the main unit. Both units fired up as normal and I thought that resolved the issue. However I noticed a few anomalies after that. At first I wasn't sure if these anomalies were actual problems and so I started to compose an email to you yesterday regarding what I was noticing. However, then I noticed the connectors to the full unit were hot to touch (on balanced mode, with no node syncing) and upon closer inspection I saw that those connectors had burned out. That appears to be a new issue. I hadn't noticed any problems with the full unit before; I just thought their might be an issue with the power supply to the standard. In any case, I sent you pictures yesterday (reply to the order email thread). Both units are now off, out of commission, for safety, awaiting your response. Thanks.

initforthelearning

Posts

Merits