Quote from: lijingang on Today at 10:54:35 AM

Why my win10 wallet has been unable to receive coins, how to return a responsibility

Please join our discord for help

Here is a copy of some info you can find on the discord.

Hi! Please follow these steps if you are having trouble with your wallet.
If you are still stuck feel free to message in the ⁠wallet-help channel but please try your best to follow along here first.

Important understanding
zephyrd is the Zephyr Daemon. This is what syncs with the blockchain.
The wallet needs to be connected to a synced daemon in order to display balances correctly.

if your daemon is not synced, your wallet will NOT work!

-----Zephyr Daemon-----
Step 1:

Close all instances of zephyr-wallet-gui and zephyrd
the wallet can open zephyrd in the background, be sure to close it in task manager!

Step 2:
Open zephyrd

you can type status in order to ensure it is 100% synced.
If you don't get this, its likely a firewall issue.
Open ports 17766 and 17767 and/or allow zephyrd in your firewall settings.

-----Zephyr Wallet (GUI)-----
i.e. Balance is 0 or incorrect

NOTE: ENSURE ZEPHYRD IS WORKING FIRST^^^

if you have had trouble with your zephyrd, its likely that the wallet will need to be rescanned.

Step 1:
Navigate to Settings -> info
set your wallet restore height to 0

Step 2:

Navigate to Settings -> Wallet.
Click rescan wallet balance

-----Zephyr Wallet (CLI)-----

If you use the cli, or still have too much trouble with the gui you can opt to use the cli.
ensure you run zephyrd first.

if you are migrating from GUI:
parse in the wallet locations or simply copy over the wallet files to the same directory as zephyr-wallet-cli - file path is stated in Settings -> info.
Default path is <User>\Documents\Zephyr\wallets\<wallet_name>

rescan_bc will rescan the blockchain.

you may have wallet creation height issues, you can set it to 0 with this command
set refresh-from-block-height 0
then rescan again
rescan_bc

Hope this helps!

zephyr-protocol

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