Quote from: Rollbit Razer on Today at 02:27:30 PM

Quote from: holydarkness on Today at 09:50:25 AM

I've sent Razer a PM, notifying him about the existence of this situation and both thread, and asked him to look into that first account, see if it's indeed was a self-exclusion [kinda moot, but let's make sure everything is done properly]. I am encouraging you to focus the discussion in one thread, either this one or that, instead of having it on both and make everything rather hard to follow.

Thanks for the heads up, Holy!

Pretty straightforward case for us. OP evaded a gambling problem ban.

On the 29th of June 2023, OP informed us that they had a gambling problem. Swift action was taken on their account and they were made aware of the following terms (which are marked as read):

Quote

As you have stated you have a gambling problem, your Rollbit account will be permanently disabled and extra measures will be added to ensure returning to Rollbit is as difficult as possible.

Please read the following information as it pertains to your ban today:
- You're no longer permitted to play on Rollbit.com or Rollbot.com
- We've made it as difficult as possible for you to return to Rollbit, but if those measures are circumvented, any accounts will be closed without warning with balances forfeited
- Rollbit will not be held liable for any losses or damages which occurred as a result of circumventing our self-exclusion program.

If you feel like your gambling is out of control, we'd recommend checking out BeGambleAware and Gamban.

Thanks,
Rollbit Support Team

As a responsible operator, we take matters like this extremely seriously. Including detecting accounts circumventing bans proactively.

Their new account, with creation date 29th of September 2023, was detected on the same day and swiftly dealt with.

On the referenced account, the user made withdrawals totalling approximately double the initial deposit. At the time of detection there were additional winnings, which were forfeited as per the terms shared with the user several months prior.

Thanks,
Razer

Thank you for responding, Razer. My ex accessed my account, and this interaction with your support was marked as read, though I didn't read it. This rule was communicated only once, and when I later tried to activate the account, it wasn't mentioned. Had I known, I wouldn't have created a new account and deposited money. Why wasn't the account banned instantly upon detection? It seems contradictory to allow deposits and play, only banning when I attempted to withdraw after winning. If my fairly won winning won’t be honored at least refund my deposits.

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