Quote from: jonnybravo0311 on June 10, 2015, 08:14:55 PM

What I find truly amazing is that on the SP-Tech thread they've written to miasma plenty of times trying to work with him.

Here's the quote from just 2 days ago:

Quote from: Spondoolies-Tech on June 08, 2015, 07:53:52 AM

Quote from: Miasma on June 07, 2015, 05:01:00 PM

Quote from: Spondoolies-Tech on April 29, 2015, 11:23:55 AM

Post the completion of our merge, we do intend to deploy our 3rd gen and later gens tech at BTCS facility in NC and evaluate expansion to other lower cost electricity facilities as well.
Regarding hardware sales (miners, ASICs) and JV type deals (rev-share) it will be dependent on market conditions and will be on a selective basis.

Guy

Guy, Why don't you honor your warranty when you ship Dead On Arrival SP20E's Huh

I've been contacting SpondooliesTech since January regarding order 4364 and all I get is the run around. Of the 15 SP20E's almost half would not hash when I received them. I had to reimage the firmware and still two remained DOA. Why did you send me an email saying that after a successful burn-in test we're shipping your 15 SP20E's Huh

Is the SP20E so fragile it breaks in shipping Huh

Hi Miasma,

In response to your previous post, I have written the following response:

Quote from: Spondoolies-Tech on April 26, 2015, 12:27:41 PM

Hi Miasma,

Our team has contacted you multiple times and requested to have a session to verify the status of the machines and attempt to debug the situation. These sessions have a very high success rate yet you have repeatedly refused to help us assist you. Even then, you have been offered to RMA the machines but have chosen to ignored our communication attempts.

We certainly honor the warranty and would like to help, but we cannot do that without your cooperation.

I again ask that you reply to the latest communication and proceed with the RMA process.

For clarification, only communication with support@spondoolies-tech.com is documented and officially responded to. We do our best to answer questions asked on the forum but can only guarantee response to contacts to our official support email.

If the issue is not resolved to your satisfaction after you respond to our communication, I will gladly take ownership of your ticket to see that the issue is resolved.
We appreciate your support and cooperation,

Gadi

You have refused to work with our support team and did not respond to any of our support or RMA suggestions.

Without your cooperation and without sending us the units back, there's nothing that we can do.

We urge you once more to work with us to resolve the issue,

Gadi

It's not like they aren't trying to help the guy...

They NEVER tried to help me. SpondooliesTech never answered a single one of my questions. Their stupid claim that they could diagnose and fix my DOA SP20s via Sype is absurd. How can they access a miner that powers on but will not communicate with my network Huh

Miasma

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