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A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.

Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.

So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same Huh

The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.

People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.

How do you imagine this? Will you go through the questionnaires of your neighbors? There are too many cases of such accusations from the casino for this to be the reason. Besides, each apartment usually has its own IP. And we have never seen a casino directly say that bets were made from other accounts from your IP, they just claim that the account is a duplicate and that's it, without explaining the reasons. Let them then at least explain in detail what specifically prompted them to make such an accusation, not to mention the evidence. Rollbit behaves in a fraudulent manner. And even the fact that they unblocked someone's account and allowed them to withdraw money after the person wrote to a certain email address only confirms their low status. And what if the person did not go to this forum and did not know about the existence of the magic email address? Or does the fact that they have already unblocked some accounts not confirm that the problem is on the casino's side and the accusations are unfounded? Yes, if you analyze each case in detail, it turns out that someone, for example, used a VPN and thereby violated the rules, but these cases are in the minority, and in large numbers it is simply Rollbit's unwillingness to pay those who place sports bets. We do not know the reasons, but they definitely exist. There are too many similar cases to justify the casino

That's probably why those issues will take longer than the usual time to get resolved, no? Because from the casino's viewpoint, how can they actually know if the user isn't using different identities, like a Sybil Attack, to exploit the casino. OR how could the casino admins know if their service isn't being used for nefarious purposes like using their service as a mixer/tumbler perhaps?

We want our casinos to do their jobs, but when they actually do their jobs to protect/secure the service, people call the service a scam.

¯\_(ツ)_/¯

Sorry, but it sounds like a policeman on the street stopping and taking everyone he meets to the police station because there is a chance that he is a criminal and everything needs to be checked.

That probably sounds like it, but if they don't secure their own service from fraud, then the government could go after them for negligence if something nefarious actually happened in the casino.

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Are there examples of good bookmakers and casinos that do not allow themselves to do such things, have they become unprofitable because of this? Casino security problems are the casino's own problems, and this responsibility should not be eroded onto customers.

Casinos exceed their authority, there is a procedure for checking a client called KYC. If a client has passed it, then there can be no questions for him

You are free to use other casinos. But the point is, you can't call a casino a "scam" because they're merely doing their jobs to secure their service from the possibility of nefarious entities.

There probably are some casinos that delay withdrawals on purpose because they can't pay their users, but I believe that Rollbit is not one of them.

In this case, your words against mine.
I think exactly the opposite, in my picture of the world these are fraudulent methods, because this happens en masse and the casino does not say that they have any technical problems.
Is the casino doing its job?) And I and hundreds of other people just went in to place a few bets on sporting events, without thinking that we might either not receive a payout or receive it with a huge delay. All casinos that at some point in time began to scam their clients ALWAYS explained this by the fight against dishonest players. This is very convenient and I understand that this is a business, the casino ultimately wants to make money. However, they have margin and probability theory on their side, including administrative resources (which, excuse me, I consider fraud) is greedy and short-sighted.
There are certain standards for how casinos work with clients and I have never encountered such mass, similar complaints. It has been written here more than once that Rollbit is a large casino with a reputation. Well, in that case, the demand from them should be proportional.

Can you imagine similar problems with Stake or Beat 365? Hardly

Regarding possible claims from governments - the casino has a license and there are requirements to request verification of the client's documents. Do not exaggerate their responsibility

kofemaniac

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