What happened::
I joined Rollbit a few years ago when they acquired/bought Stake's Platinum+ CRM list and targeted people to sign up with eDM offers. I kept the account fairly dormant until recently, where I played and won fairly regularly on a mix of Blackjack, Roulette, Bacarat and Slots. I play from multiple locations with VPN as travel throughout Canada and APAC regularly (travel monthly). A few days ago I withdrew $28K USD after depositing ~$10K and betting quite heavily on Pragmatic Blackjack. My withdrawal got stuck on "Contact Support". I contacted their support who advised it would be sorted in a few hours. It wasn't. I continously followed up and they kept saying it is going to "a provider for review". Not sure what that meant, but opted to be patient.

Then today I get an update saying KYC.
I successfully KYCed L1, L2, L3 and even L4 with the support agent (R0cky, who was actually quite friendly). My KYC was based on my residency in India, where I have a property and frequently visit (a valid country for Rollbit). Once KYC was done, he informed me it's been escalated to a member of the team.

Then Razer (who I presume is the co-founder based on his "status" in this forum) messaged asking where I was currently. I'm in AU visiting family, and he used this plus my VPN usage as an excuse to immediately terminate my account. Subsequent messages to his juniors led to them just quoting my overall P/L (which is positive) and disregarding my request to process the withdrawal.

I know these guys are successful, but they run an absolute horror of an operation. Seems like they're happy to have you as a customer so long as you don't attempt to withdraw or go into a positive P/L.

I request that Razer and whoever his decision makers are return my pending withdrawal of $28K USD. It's super unprofessional for them to withhold winnings for a KYCed customer just because a user is a citizen of the world. If I had a losing session, they'd have no issue with taking my deposits time and time again, I'm sure of it.

Scammers Profile Link:
rollbit.com

Reference Link:
https://pastebin.com/dP7SpWdJ

Amount Scammed:
~$28.2k / 479 LTC + a small pending balance of ~$350
https://imgur.com/a/Xa7gKR3

Payment Method:
LTC

Proof of Payment:
https://imgur.com/a/Xa7gKR3 (second image)

PM/Chat Logs:
https://pastebin.com/dP7SpWdJ

Additional Notes:
I'm fine with my account being closed if they deem certain regions a breach of ToS. But at the very minimum they should return my pending withdrawal.
I highly caution anyone to use these guys. My experience with Stake, while not perfect, has been tremendously more customer friendly.

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