Quote from: rstake on April 14, 2025, 07:17:13 AM

Quote from: acroman08 on April 13, 2025, 08:30:37 PM

Quote from: rstake on April 07, 2025, 07:36:38 PM

The message I have received from MT representative few days ago:

Hey sorry I was getting things sorted with the team.

Your account failed KYC and was closed down. We can refund your account to cover the deposits you made.

It was the last message, of course nothing happened. So:
1. Other reason of closing account than they provided before
2. Funds are still not recovered

It sounds like they have already closed your case, and that's probably the reason they never replied to the complaint you posted on Askgamblers. Have you at least got your deposit back, or are they still being held by the casino?

Anyway, you can also try posting on casino.guru, but seeing they didn't reply to the complaint you posted on askgambler's it is possible they also would not reply to the complaint you'll post on casino.guru.

Yeap, I will try on casino.guru once the case will be closed on askgamblers due to inactivity. Unfortunately they did not return deposit as well - just stopped answering.

Hey rstake, we've messaged you via PM. You're case should be resolved now and your deposits should be able to be withdrawn. We apologize for the lack of response and inconvenience and wish you the best.

- MT Team

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