Quote from: HunnyFinance on Today at 04:51:33 AM

Thank you for your thoughtful comment and for sharing your perspective.

We understand that no casino can satisfy every customer 100%, and that issues may arise from time to time. What you mentioned about the importance of resolving these issues is something we deeply agree with. Our goal is always to reach a fair resolution that leaves both the player and the casino on good terms.

Regarding the current situation, we acknowledge the frustration caused by the delay in the withdrawal process. We assure you that this is not reflective of our standard practice, and we are actively working to address the issue. The delay has been caused by specific circumstances that required additional verification to ensure compliance and security for all parties involved.

We take any feedback seriously and want to assure all players that their funds are safe. Our team is committed to resolving this matter promptly, and we are in direct communication with the affected player to ensure a satisfactory outcome.

Thank you for bringing attention to this issue and for your understanding as we work through this.

I am a bit suprised by this. Because the VIP manager told me that if I didn't get any funds by SEPTEMBER 30th! He will 'release' 10% of the withdrawal. If there would be some extra verifications needed and this is still not done by then, he could not promise me this. What's a bit funny as well is that your are "actively working to adress the issue". I really, really wonder what you have been doing the last 32 days, since the request for withdrawal.?!

Are you taking yourselves serious?

Pluisje

Posts

Merits