I was using the AliceBob wallet with no problems until the other day. I sent 2 transactions, one for $140 and another for $40. Both were confirmed on the blockchain but never showed in the wallet. I looked on the blockcjaon explorer and it showed all my previous transactions as well as these two. This is the letter i sent to AliceBob support who seemed to be interested, but when confronted with the facts and my having the transaction ids they have stopped responding.

"I hope this message finds you well. I am experiencing an issue with two Bitcoin deposits that are confirmed on the blockchain but have not yet appeared in my AliceBob Wallet. I have written previously and was told the matter would be forwarded to your tech team. This is a list of all the information you/they might need in helping resolve this situation.

Details of the Transaction:
WALLETADDRESS: bc1qh4zd8xf4zc86g9pxmxx7sdlaw5ahwwg5dxrl9p

TRANSACTION IDS (TXID): (1) d7ff55b7051a1a717d2a1f8c013508be62a70e90f3358c5e2c3473e7d7e1b992 (2) aefb815c5bd3071a3a55395d919f92ecd49d736f034d977df468c3618f41704e

Amount: (1) $138.23 (2) $46.90

Dates of Transactions: (1) 8/23/2024 @ 16:43:11 (2) 8/23/2024 @ 16:55:37

SUPPORT_id: 80608bd94b858083ef62e81af4aaa3917a980d9102427aca118a121074a38050

Issue Description:
The transactions are fully confirmed on the blockchain, and I have verified them using a blockchain explorer. However, the funds are not reflecting in my AliceBob Wallet. Since AliceBob generates a unique address for each deposit, I'm unable to directly verify the wallet address, but through looking at the blockchain explorers list of previous transactions from the wallet address i am certain it is mine and can provide the TXID and other transaction details.

Request:
Could you please assist in locating these deposits and ensuring they reflect in my wallet? I’ve made sure my wallet is fully updated and synchronized, but the issue persists."

Can anyone tell me what i can do about getting my money? Thank you.

Kanevickers

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