Quote from: bassabarra on May 12, 2025, 12:22:48 PM

*** New update ***

So finally Duelbits replied to me via email:

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Good afternoon,

Thank you for your message regarding the removal of the $4,000 credited from our recent promotional tournament. After a full review of your account activity, we are writing to confirm that this action was taken in accordance with our Terms and Conditions, and the decision will stand.

Our internal investigation revealed clear violations of Duelbits' Bonus and Promotion Abuse policies, specifically the coordinated activity between your account and an affiliated account that deposited into the same cryptocurrency wallet (0xeC5f1817a8fbA834Fdb444eDC1fffa7544d11242). This constitutes use of a shared payment account, which is a direct breach of our promotional rules.

Violations Identified:
1. Coordinated Wallet Use & Payment Method Overlap
Both you and the referred affiliate deposited significant funds into the same destination wallet, strongly suggesting either shared control or coordinated play — both of which violate:
“Promotions are limited to one entry per customer. We only permit one customer to participate from each household address, IP address, email address, same payment account or shared computer.”
(General Promotion & Bonus Terms)

2. Promotion Abuse Clause Breach
The above activity also falls under our abuse provisions:
“Duelbits reserves the right to exclude any player or group of players who it deems abusing any promotion, or for any reason at its sole discretion.”

“If it is discovered that a group of players are using the same betting patterns and are connected via but not limited to location, banking pattern or IP, Duelbits reserves the right to confiscate bonus winnings and/or deposit.”
(Bonus and Promotion Abuse Terms)

Our Right to Act:
Duelbits explicitly reserves the right to withhold or cancel winnings that stem from any abuse, coordinated activity, or manipulation. Furthermore:
“Any account found to be directly engaged in fraudulent activities or associated with accounts involved in such activities shall be disqualified from participating in future promotional offers.”

“In the event of any dispute, the decision of Duelbits will be final.”

Compliance with Licensing Requirements
We understand your concerns regarding licensing and regulatory standards. We assure you that all actions taken are consistent with the Curaçao eGaming guidelines, our internal fraud prevention protocols, and our commitment to maintaining a fair gaming environment for all participants. Full evidence of the violation is documented and available for regulatory review if formally requested.

While we acknowledge your disappointment, the removal of tournament winnings was a direct consequence of clear, documented abuse of our promotional system. We will not be reinstating these funds, and this decision is final.

Kind regards,

Duelbits Head of Support
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The wallet the mention is the hotwallet of cwallet.com: 0xeC5f1817a8fbA834Fdb444eDC1fffa7544d11242
They have million of users, and I am pretty sure Duelbits is aware of that.

Next false reason they give is that we have used same bettingpatterns.
I asked the person who reffed me, he has barely played there and didn't even participated in this tournament, so idk what they are talking about.

It's funny how these casinos refer to this type of behavior as fraud when the player has played within the rules of the promotions and the site. They are just not happy the player is winning and proceed to call this "fraud". The real fraud here is Duelbits or any other casino or people condoning this type of behavior from casinos.

kalexsuao

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