Quote from: holydarkness on Today at 05:01:26 PM

Quote from: neymar5 on Today at 05:19:45 AM

Hi again @holydarkness @BC.Game Support

Please look at how awful this KYC system is. Full of errors and bugs, literally does not work. Can't even use my phone camera (front or back) despite giving the website access, nothing happens when I try to take a picture.

First step of the KYC it's asking me to take a picture of my passport. I had to upload that through my photos as - like I said - the camera isn't working on the website... Next step it's asking me to take a live selfie, but once again the camera is not working. No, it has nothing to do with my phone as I've tried with 2 phones and had the same issue.

How do you guys expect me to take this website serious when you don't even have a functioning KYC system, then you tell me you refuse to let me do a manual KYC? Please look into this asap and fix it. Or just pay my money and I won't use the site again, if doing KYC is going to be this much of a complicated task I am just wasting my time for no reason.

Here is a picture/video showing the issue:

https://gyazo.com/dc7d07b83e64bad0a88d6e7c2fed8ffe
https://streamable.com/xtbcv9

Can someone else try and let me know if it works for them? Jesus christ this is really getting annoying now running out of hope...

Can you tell me which site you're accessing BC when you attempted that? I just watched your video [I hadn't got the chance earlier today as I have to rush and I thought it's a long video, so I decided to watch it later] and after watching it just now, it seems like a connection issue.

When I attempted to test the Swedish KYC, I experienced some slow connection myself through bc.game where page was loading but not completely showed what should be displayed, and instead some blanks. More or less like what happened in your video [though my case was a blank home screen]. And yes, I've tried on multiple devices. Three to be exact. Trying to access with their mirror link worked.

Given I tried to access the site "from" Sweden, like what you literally did earlier today [and for real], perhaps they have some difficulties with their site for Sweden. Do you mind to perhaps try to use their other site as officially listed as their mirror?

https://talkimg.com/images/2025/01/09/OjCSI.jpeg

I accessed from BC.co when I managed to get a seamless and perfectly loaded page.

Thanks for the tip, will try later tonight and update once again @holydarkness

neymar5

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