What happened::
Yesterday i was making exchange 9 eth to btc via atomic wallet, Transaction was completed but orders status says waiting for deposit
after i contacted support, i was given answer that i need to pass KYC in order to complete exchange
I dont feel comfortable in sending my PII to anyone, thats not how crypto suppose to works. So, based on TOS
https://changenow.io/faq/kyc-aml-procedure
quote:
"In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service."

i refused, than support informed me: "(14:37:53) Kate: I'm afraid a refund is not possible at the moment. Our compliance team will need to check this case, a KYC would help with that."

Later, support even told me that, quote "Unfortunately, it is not possible to take further action on this case without your cooperation in completing the KYC procedure."
So, it consider it a plain refusal

Scammers Profile Link:
changenow.io
Reference Link:
Amount Scammed:
9eth/ 28k usd
Payment Method:
eth
Proof of Payment:
https://etherscan.io/tx/0x2bba9512fce25b7978df94229a691a73ba7dcfb73d7dd82c6bff5acbdaa3a514
https://changenow.io/exchange/txs/7f2c1e84292bcf
PM/Chat Logs:
Avatar
natalasoloveva301
1 day ago
I need a refund on order 7f2c1e84292bcf due to my refusal to complete KYC. i do not wish to share my PII with anyone, including your third parties. as per your TOS https://changenow.io/faq/kyc-aml-procedure
quote:
"In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service."

I need this matter resolved as soon as possible as amount is not small. Thank you!

Avatar
Emma
1 day ago
Hello,

Unfortunately, it is not possible to take further action on this case without your cooperation in completing the KYC procedure.

Additional Notes:
They are asking for PII which i dint want to share. I dont trust those guys with my PII. I need my refund, i will not provide and participate in KYC.
Now, they will talk about "investigation with no ETA" but on their helpdesk support clearle refused to provide any refund without KYC. So, i refuse to Provide it, and now it seems like it their money now) I know that this is not fors complaint about them, but i simply didnt read atomic wallet tos to know what exactly they using for swaps, never though they will rob be like that

TerraLee

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