Quote from: rakebit on Today at 02:05:02 PM

As far as I know, you got a reply to your mail on your case.

Technically, you could say I received replies to my emails, but none of them actually addressed my issue. I’ve finally taken the time to make this scam accusation because it seems the forum representative here is also unable to address — let alone resolve — the matter. For anyone curious about the content of these replies, please read the full scam accusation quoted below.

Quote from: PaPoc on Today at 11:29:35 PM

Dear Bitcointalk Forum,

About two months ago, I discovered that Rakebit Casino has a presence here on Bitcointalk. I brought their forum representatives' attention to an issue I've had with the casino: they confiscated over $35,000 in winnings without proper justification and have since ignored all my follow-up communications for over five months.

The forum representative failed to address the issue in two months. The only thing they were able to say was, "As far as I know, you got a reply to your mail on your case." This is untrue — I have not received any response in over five months. Therefore, I'm opening this scam accusation to formally present my case.

At the end of 2024, I was playing regularly at Rakebit, primarily blackjack. Up until this incident, I had a very positive impression of the casino. The support was decent, my VIP manager was friendly, and I had received several withdrawals worth thousands of dollars without issue. To be fair, I was heavily in the red throughout that time. In hindsight, that may explain the good customer care I received.

Unfortunately, in the last few days of 2024, I lost over $10,000. Then, on December 29, I deposited another $10,000. Although I nearly lost that too, I had a lucky streak that brought my balance well over $40,000.

On January 1, 2025, I requested three withdrawals: one for $10,000, another for $5,000, and a third for $10,000—leaving the rest in my account. None of these were processed. The very next day, on January 2, I discovered that my account had been suspended and all funds were inaccessible.

I contacted live support, who told me they would look into the matter and update me via email. When no update came, I reached out to my VIP manager on January 3, and was told my account had been suspended for review and that I would be informed of any developments.

Still, no updates followed. On January 11, I followed up again, asking how long the review process was expected to take. I was told — yet again — that there were no updates.

Another week passed. On January 18, I asked once more, this time hoping for at least an estimated timeframe, considering that $40,000 of my money was being held with zero communication. Again, I received only vague replies.

On January 27, I made one more inquiry. The response: still no updates.

Finally, on January 30, I received an email stating that my account had been reviewed and over $30,000 in winnings were confiscated. The justification was the following vague explanation:
"After careful review, we have found some inaccurate bonus growth, flagged by the system, as potential malfunction and/or bonus abuse.
As a result, you had anomalous growth on bonus cost and level progression, which caused a compound bonus effect.
A security and gaming session check found your gaming activity to be legitimate but not your promotional activity."

They returned only my last $10,000 deposit and confiscated the rest. I couldn't make sense of this explanation, especially since I didn't use any bonuses other than their permanent rakeback.

I replied the same day, asking for clarification, specific justification, and references to the relevant Terms and Conditions. I also reviewed their Terms and Bonus Policy and found some concerning clauses that allow Rakebit to freeze or confiscate player funds at their discretion, without any proof. I inquired about these clauses as well and asked what prevents Rakebit from arbitrarily seizing player funds. That was over five months ago, and I have not received a response since.

I contacted my VIP manager again on February 10, and again, no reply.

As my VIP manager was clearly unresponsive, I contacted Rakebit's Support Team on February 12 . Their only response was to refer me back to the same unresponsive VIP manager, blatantly ignoring my explanation that she wasn't replying. I responded to their message, reiterating once again that my VIP manager was not responding and asking for proper assistance. In their follow-up, they still referred me back to the same VIP manager, stating that they "cannot resolve [my] case on [their] own."

Frustrated, I filed a formal complaint, as instructed by Rakebit's own Terms and Conditions, which state that complaints must be addressed or escalated. Instead, I received another copy-paste response telling me to contact my VIP manager — the same one who has been ignoring me for weeks. I replied, stating that I found their response unacceptable, and I quoted their own Terms and Conditions outlining how complaints are supposed to be handled. Despite this, I received only the same generic, copy-paste reply once more.

On February 15, I withdrew the remaining $10,000 — the only amount they allowed me to keep.

Eventually, I posted a negative Trustpilot review explaining my case. A representative replied there, asking me to contact them by email. I did — yet again — and received the same generic response, once again directing me to the same unresponsive VIP manager. No actual help was provided.

How convenient that Rakebit suddenly detected a "malfunction and/or bonus abuse" only after I hit a winning streak — but not even a day earlier, when I lost a small fortune while playing the same way. Odd, isn't it?

I believe I've done everything reasonably possible to contact them and obtain a proper justification for the confiscated funds. It seems their support team is incapable of doing anything beyond repeatedly referring me back to my VIP manager — the same VIP manager who has been unresponsive for over five months now.

At this point, I doubt this case will ever be properly addressed. However, since Rakebit has a presence on this forum, I believe it's important for the community to be aware of how they operate. As long as you're losing, everything is smooth — but the moment your luck turns, there's suddenly a "system malfunction," they confiscate all your winnings and start to ignore you indefinitely.

PaPoc

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