Quote from: holydarkness on March 15, 2025, 06:41:20 PM

Quote from: luivieira on March 14, 2025, 03:23:46 AM

Quote from: holydarkness on March 13, 2025, 09:41:56 PM

First, we will need some proof to substantiate the accusation. Otherwise, the case will have to be marked as "invalid" on my list due to the lack of supporting evidence.

Second, may I ask on which other platform have you raised this matter? Like, perhaps on Rollbit's twitter-X? Reddit? Other forums?

Hi, thanks for the reply.
Let's go, I only contacted them through the website, since March 6th and nothing. I'll attach the evidence to the information to make it easier, my username on Rollbit is luivieira.

Error Sports
https://i.ibb.co/39bwf7Jn/1.png

Chat
https://i.ibb.co/KcHDmj7N/c1.png https://i.ibb.co/Q7bfPxym/c2.png https://i.ibb.co/mdx3FKZ/c3.png
https://i.ibb.co/gLxbTgHw/c4.png https://i.ibb.co/k2bFdwj7/c5.png

Deposits
https://i.ibb.co/C3wnc7hF/deposit.png

Whitdraw
https://ibb.co/s9K2MJXG

Error Whitdraw
https://i.ibb.co/4R6DTvqN/error-withdraw.png

Thank you for the evidence. This will help validate the status and I'll mark it as "active" on my list. The next step will be to reach compliance@rollbit.com and explain to them this situation. They'll help you with the matter.

Do you mind to try writing to them and keep us in the loop of the development of your case?

Quote from: Bitcoin_Arena on March 14, 2025, 10:51:25 PM

Their ratings on CasinoGuru have dropped to below average. I am not sure if the marketing department and customer support of the casino is looking at this, but now would be a good time to put things in order before it's too late.
It would be very sad to see the reputation they once built go down to waste just like that, due to unattended accusation. There was a representative who used to be active here but now doesn't seem to come back to respond to issues anymore.

I've had a talk with Razer few days ago regarding their absence on the forum and them addressing accusations against their platform. Razer basically explained to me that they're currently trying a new method where they "funnel" the cases into one line, namely their compliance team. This was due to that players who reported here usually also reported on other platforms [hence my question to OP on my previous post] and it created a situation where Rollbit staff has to attend to multiple channel simultaneously.

So, they tried this approach where complainants can write an email to their team, where they'll address it there and only there, and when it got resolved [and suppose it's needed] they'll make a follow up on the other platforms where the complainant raise their complaint that the situation has been cleared. Accordingly, following this new attempt, Razer also told me that Rollbit has significantly expanded their compliance department so they can handle, uhh... flood of complaints.

I've got his blessings to relay and explain this new method Rollbit tried to the players who raise their complaints here and redirect them there.

Thank you very much for the feedback, I have sent them an email and am waiting for their response. I will keep you posted as soon as they respond.

luivieira

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