Quote from: Zwei on Today at 10:30:48 AM

sorry, but you are a fucking dumbass.
seriously, who asks for his account to be permanently closed before widthrawing his balance first?

Quote from: Tom110011 on Today at 08:35:22 AM

They didn’t pay out my money and stopped responding to emails regarding the withdrawal of my remaining balance.

do you have any proof of this? because Steve say they sent you not one email but two emails asking you for an addy to send you your money. lying isn't gonna fly here, so please stop embarassing yourself and just go check your email, send them your address, and let's be done with this.

Quote from: sportsbet.io on March 17, 2025, 10:52:54 PM

Accusation: "and didn’t pay out the money." Â
Truth: When an account is self excluded, you can not have access to your balance. Thats the point. We sent 2 Emails requesting the players personal crypto wallet address to we could pay out the owing balance. 2 emails. We did not, and have still not received a crypto currency wallet address to send the customer his remaining funds.

tbh, sportsbet should consider changing how this works.
instead of blocking access to everything, balance should be put in withdraw only mode. i think that would be a better way to deal with closing self excluded accounts that still have balance.

Who wants to close account when there’s money on it? Lol, me. I just thought there wouldn’t be any issues with the withdrawal.

Regarding the emails, when I sent them an email about self-exclusion, I got a response within 5 minutes. But when I asked about withdrawing my money, there was no response.
The first email from them came the next day, around midday, but I have a feeling that if I hadn’t started making noise about it, I would have waited much longer.
After receiving that email from Sportsbet, I replied asking for an exact balance statement for all cryptocurrencies in my account. I received no response.

I don’t know who Steve is or whether he was misled by support, but he wrote something untrue.

Today, I got a second email saying that they will process my withdrawal, but I have to wait two days.

I still don’t know how much they will pay out or in which cryptocurrencies, as they didn’t provide any details.
You can judge for yourselves whether this is normal behavior.

Tom110011

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